Station Manager

**Intelcom | Dragonfly** With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology**.  **Your Role: At the Heart of the Chain** Salary Range $81,376.00 - $101,719.50 . **Core Duties:**   **1\. Safety & Compliance**  * Ensure compliance with Health & Safety protocols and maintain a hazard-free work environment.  * Enforce safe working methods and behaviors within the team.  * Conduct safety audits and operations checks.  * Ensure all operations comply with local, state, and federal regulations, as well as company policies.  * Make sure everyone meets safety standards and respond quickly to requests for changes and unforeseen events.  * Respond to emergencies as required.  **2\. Operations Management**  * Supervise day-to-day operations and provide feedback and ways to improve in OPS.  * Implement operational policies and procedures to improve efficiency.  * Monitor and manage the station's budget to ensure financial efficiency and cost-effectiveness.  * Monitor and manage the station's controllable margin by tracking and analyzing controllable costs and revenues (e.g., staff scheduling, sort cost).  * Plan and oversee onboarding activities for new employees to ensure a smooth transition.  * Monitor and maintain station facilities and equipment to ensure they are in good working condition.  * Ensure warehouse cleanliness and organization**.**  **3\. Staff Management & Development**  * Conduct regular reviews with Independent Delivery Contractors (IDCs) to assess performance (QAR), address concerns, and discuss improvements.  * Provide training and development opportunities for staff to enhance their skills and ensure they are up-to-date with company policies and procedures.  * Mentor and support the team.  * Manage and coordinate station staff and schedules to ensure adequate coverage.  * Conduct regular station audits and performance evaluations for staff and provide feedback to help them improve and grow in their roles.  **4\. Customer & Stakeholder Relations**  * Address customer inquiries and complaints promptly and professionally to maintain high levels of customer satisfaction.  * Work closely with other departments to ensure smooth operations and address any issues that arise.  * Communicate regularly with upper management to provide updates and discuss improvements and cascade any changes down the chain.  **5\. Inventory & Asset Management**  * Oversee inventory levels and ensure that all materials and supplies are adequately stocked and accounted for.  * Implement and oversee loss prevention strategies to safeguard company assets, packages, and other goods.  * Conduct regular audits, monitor for theft or fraud, and ensure all undelivered parcels are returned to the station at the end of the day.  * In case of suspected theft, initiate investigations and coordinate with the Loss Prevention department and IDC relationship manager.  **6\. Reporting & Data Management**  * Maintain accurate logs (delivery, incident, inventory) and daily reports.  * Prepare and monitor performance reports (on-time deliveries, exceptions, etc.).  Perform data entry as needed to maintain accurate records**.**  * Evaluate and assess employee performance,  workplace conduct and compliance as required, including discipline where appropriate.  * Cleaning, general housekeeping.  * Other duties as assigned.  **Why Join Intelcom | Dragonfly?** * Short- and medium-term growth opportunities  * Comprehensive group insurance  * Group RRSP program  * Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.  The process is simple: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon!  _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._