Station Manager

**Intelcom | Dragonfly**  With more than 100 sorting stations and operations across three continents, **Intelcom | Dragonfly** is Canada’s leader in last-mile logistics. Our vision is clear: **to deliver fast, accurate, and reliable service powered by cutting-edge technology.**  **Your Role: At the Heart of the Chain** Your Role --------- As a **Station Director**, you are responsible for the overall performance of your operation. You ensure the right balance between safety, quality, productivity, costs, customer experience, and team development, while maintaining a high level of execution every day. You do not simply monitor results; you drive them. You identify performance gaps and implement the necessary actions to continuously improve operational performance. Key Responsibilities -------------------- * Lead a high-volume station and ensure overall operational performance. * Maintain standards related to safety, quality, productivity, service, and cost management. * Plan operational capacity, staffing levels, and resources based on volume fluctuations and peak periods. * Manage key performance indicators (KPIs) and translate results into concrete action plans. * Manage the station budget, controllable margin, and key cost drivers. * Lead, coach, and develop the management team and operational teams. * Foster a culture of accountability where expectations, standards, and results are clearly defined. * Work closely with delivery partners to ensure performance and continuously improve service quality. * Anticipate operational risks, manage unexpected situations, and make timely decisions when required. * Collaborate with regional teams and support functions to resolve issues and implement best practices. * Lead continuous improvement initiatives focused on increasing operational capacity, productivity, and quality. * Prepare the station for peak periods and ensure strong execution during high-volume operations. The Profile We Are Looking For ------------------------------ Above all, we are seeking a true operations leader. You may be the right fit if: * You have significant experience managing operations, ideally within logistics, transportation, distribution, warehousing, or another high-volume environment. * You have successfully led large teams and developed managers or supervisors. * You can manage multiple priorities simultaneously while remaining focused on critical business needs. * You are comfortable making decisions quickly, even in high-pressure situations. * You have strong experience managing KPIs, budgets, productivity, and operational performance. * You can challenge results while engaging and developing your teams. * You are a hands-on leader who remains close to both operations and employees. * You demonstrate sound judgment, resilience, and composure in demanding situations. * You are solution-oriented and take full ownership of your operation. * You communicate effectively with employees, partners, and senior leadership. What Will Truly Set You Apart ----------------------------- We are looking for someone who can combine: **Leadership. Operational discipline. Analytical thinking. Speed of execution.** A leader who can maintain high standards when operations are running smoothly, but more importantly, when the operation is under pressure. Why Join Intelcom | Dragonfly? ------------------------------ You will join a rapidly evolving organization where operations are at the heart of our growth. This role will allow you to: * Take ownership of a strategic, high-volume operation. * Have a direct and visible impact on operational performance. * Develop teams and help shape future leaders. * Contribute to the continuous improvement of our operating model. * Play an active role in the transformation and growth of our operations. * Grow within an organization that offers real professional development opportunities. **Are you ready to take ownership of an operation where your leadership will truly make a difference? We'd love to meet you.** **Why Join Intelcom | Dragonfly?** * Short- and medium-term growth opportunities  * Comprehensive group insurance  * Group RRSP program  * Employee Assistance Program…  This position has been opened to address a genuine organizational need within the company. At **Intelcom | Dragonfly**, we move forward together. We believe diversity is a strength, every role matters, every person has a place, and every voice deserves to be heard.  **The process is simple**: If your profile catches our attention, a member of our recruitment team will contact you for an initial conversation. Then, you’ll meet directly with the site manager.  See you soon! _Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs._