Sterile Processing Technician

**City/State:** West Nyack, New York **Department:** West Nyack Ambulatory Surgery Center\_2 **Work Shift:** Day **Work Days:** MON-FRI **Scheduled Hours:** 7:30 AM-4 PM **Scheduled Daily Hours:** 8.5 HOURS **Scheduled Weekly Hours:** 40 **Hourly Rate/Range:** $30.00+ For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors. **Job Specific Contacts** -------------------------       **1.   General Contacts:** Physicians and Physician extenders, Office Management -------------------------------------------------------------------------------------- **Job Provides Direction to:** N/A ---------------------------------- **Environment and Demands** --------------------------- **1.   Environmental Demands:** Describe the physical environment in which the job must be performed. ----------------------------------------------------------------------------------------------------- **2.   Essential Physical and Cognitive Demands, Manual Dexterity:** Describe the physical efforts, manual dexterity and cognitive skills required for the job (_i.e._, eye/hand coordination, lifting, pulling, walking, concentration, analysis, customer sensitivity, etc.). ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Part I:  Hospital-Wide Standards** ------------------------------------ **A.  Organizational: Demonstrates adherence to Montefiore Nyack Hospital “We Care” standards.** ------------------------------------------------------------------------------------------------ **WORKING TOGETHER**         ---------------------------- **_“I will_** **commit to work together in a courteous, respectful manner.  I will demonstrate a positive spirit of service with all employees with whom I interact.”** ----------------------------------------------------------------------------------------------------------------------------------------------------------------------- * **Place team success above individual recognition.** ---------------------------------------------------- * **Be receptive to new ideas and approaches within my workplace.** ----------------------------------------------------------------- * **Offer assistance generously without hesitation.** --------------------------------------------------- **EMPOWERMENT** --------------- **_“I will_** **be accountable, responsible, and self-directed in all aspects of my work at all times.”** --------------------------------------------------------------------------------------------------------- * **See projects through to ensure completion.** ---------------------------------------------- * **Problem solve with patients, family members, and other employees.** --------------------------------------------------------------------- * **Follow up to ensure a resolution.** ------------------------------------- **COMMUNICATION** ----------------- **_“I will_** **demonstrate positive communication in a clear, courteous and appropriate manner at all times.”** ---------------------------------------------------------------------------------------------------------------- * **Answer the phone within three rings if possible and identify myself, my department, and ask, “How may I help you”?** ---------------------------------------------------------------------------------------------------------------------- * **Use effective verbal and written communication to patients, families, visitors, using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)** ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------- * **Use positive communication in my tone of voice, body language, and choice of words.** --------------------------------------------------------------------------------------- * **Respond to e-mails in a courteous manner, with-in twenty-four hours.** ------------------------------------------------------------------------ **APPEARANCE** -------------- **_“I will_** **dress in a manner that reflects a professional and positive image of the hospital at all times”** ----------------------------------------------------------------------------------------------------------------- * **Maintain a clean, neat, and professional appearance which adheres to hospital dress code policy.** ---------------------------------------------------------------------------------------------------- * **Promote and adhere to Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients, families and visitors.** ------------------------------------------------------------------------------------------------------------------------------------------------- **RESPONSIVENESS** ------------------ **_“I will_** **demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers.”** ----------------------------------------------------------------------------------------------------------------------------- * **Respond to patient call lights and ask if I can assist. (No Pass Zone).** --------------------------------------------------------------------------- * **Respond empathetically.** --------------------------- * **Apologize for delays and concerns.** -------------------------------------- **EXCELLENCE IN SERVICE** ------------------------- **_“I will_** **strive to ‘do my best everyday’ in exceeding customer expectations.”** -------------------------------------------------------------------------------------- * **Anticipate and address my patients’, families and visitors needs.** --------------------------------------------------------------------- * **Avoid negativity and exhibit a “can-do” attitude.** ----------------------------------------------------- * **_“Manage up”_** **fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.** ----------------------------------------------------------------------------------------------------------------------------------------------------------- * **Exit elevators to accommodate our patients’ first.** ------------------------------------------------------ * **Acknowledge people in the hallway by smiling and making eye contact.** ------------------------------------------------------------------------ * **Help lost guests and new employees by escorting them to their destination.** ------------------------------------------------------------------------------ B.MISSION/STRATEGIC PLAN: ------------------------- Participates in activities which support the mission of the hospital -------------------------------------------------------------------- **C.  JOB SPECIFIC COMPETENCIES:** ----------------------------------       **\*Demonstrates the required job specific technical professional knowledge, skills and abilities.**   -------------------------------------------------------------------------------------------------------------- _Washes/decontaminates and assures presence of all instrumentation in tray, prepare for processing and correctly label all instruments and trays used at Center._ ----------------------------------------------------------------------------------------------------------------------------------------------------------------- _Prepares for safe processing and storage of small or peel-pouched supplies._ ----------------------------------------------------------------------------- _Demonstrates knowledge of cleaning and processing methods, according to AORN standards and manufacturer recommendations, all types of instruments and equipment utilized within the Center for sterilization._ --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- _Demonstrates proficiency in utilization of equipment such as autoclave, Steris, and ultrasonic cleaner, according to AORN standards, Center policy/procedures and manufacturer’s recommendations.  Demonstrated ability to process instruments efficiently and properly between cases and at end of schedule._ --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- _Returns sterile trays, instruments and equipment to their proper storage location after processing._ ----------------------------------------------------------------------------------------------------- _Regularly checks trays, instrumentation and sterile equipment for outdate or compromised package integrity._ ------------------------------------------------------------------------------------------------------------- _Performs daily/weekly Quality assurance testing and maintains documentation/logs._ ----------------------------------------------------------------------------------- _Communicates need to order any supplies needed for QA or processing functions._ -------------------------------------------------------------------------------- _Assists, as time allows, in movement and positioning of patients within the Center, utilizing appropriate body mechanics._ --------------------------------------------------------------------------------------------------------------------------- _Assists, as time allows, in surgery suite turn-over by removing trash and linen, cleaning and remaking the surgery table/bed, and mopping floor with appropriate antibacterial solution._ ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ _Handles, transports, delivers specimens appropriately and per policy/procedure._ --------------------------------------------------------------------------------- _Distributes linen from linen delivery cart to appropriate clinical areas, such as blanket warmers, scrub storage, unit and surgery suite linen stock._ ------------------------------------------------------------------------------------------------------------------------------------------------------- _Assist with daily terminal cleaning of clinical areas and equipment at end of schedule. Notifies Clinical Coordinator of any maintenance needed._ -------------------------------------------------------------------------------------------------------------------------------------------------- _Assists visitors, staff and physicians, utilizing good guest relations._ ------------------------------------------------------------------------- _Acts as a resource person to staff regarding instrumentation and processing equipment and techniques._ ------------------------------------------------------------------------------------------------------- _Adheres to OSHA guidelines for Universal Precautions for exposure to blood and body fluids at all times, using appropriate personal protective equipment (PPE).  Follows AORN Recommended Practices and Center policies at all times._ --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- _Participates in the orientation of new employees, students and other approved program participants._ _Participates in Center Quality Improvement Program activities including identification of aspects of care, collection and analysis of data, implementation of a plan for improvement and evaluation of the process._ _Conduct **routine sterile processing audits** to ensure compliance with infection control standards, policies, and regulatory requirements._ _Monitor and verify sterilization parameters and documentation._ _Assist leadership with **instrument tracking, tray accuracy checks, and sterilization process monitoring****.**_ _Identify opportunities for process improvement and report findings to leadership._ _Attends Center staff and unit meetings and educational opportunities._ _Maintains all required certifications (CPR).  Performs effectively in emergency situations._ _Prioritizes job responsibilities to facilitate efficient and optimum patient care._ _Demonstrates ability to work efficiently in a busy environment, giving attention to details._  _Demonstrates flexibility in meeting the needs of the unit and the Center._ _Maintains patient confidentiality at all times._ _Pick cases for next day’s schedule._ _Help put stock away._ -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Part II:  Employee Performance Standards** -------------------------------------------- **A.   CUSTOMER SERVICE:** -------------------------- **1.   Demonstrates the ability to create a positive interaction with the customer.** ------------------------------------------------------------------------------------- **2.   Demonstrates positive communication with people of different cultures, values & beliefs.** ------------------------------------------------------------------------------------------------- 4**.   Demonstrates compliance with identified customer service behaviors.** ----------------------------------------------------------------------------  **5.   Provides escort to customers when necessary.** ------------------------------------------------------ **B.   PERFORMANCE IMPROVEMENT:** --------------------------------- **2\. Utilizes resources to maintain and improve self development and  knowledge.** ----------------------------------------------------------------------------------- **3.   Complies with licensure and/or certification requirements.** ------------------------------------------------------------------- **4.   Participates in annual competency assessment.** ------------------------------------------------------ **C.  Budget:** --------------- **Demonstrates fiscally prudent use of equipment and supplies.** ---------------------------------------------------------------- **2\. Utilizes charge process for supplies/equipment** ------------------------------------------------------ **D.  PROJECTS/ASSIGNMENTS:** ----------------------------- **Completes projects/assignments within projected time frames and expectations.** **Participates in committees and task forces as requested.** **Performs other duties as assigned within classification.** **Assists with the orientation process for new hires.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- **Addendum:**  -------------- **Age Specific Competence** **FOR THOSE STAFF WITH REGULAR CLINICAL CONTACT** ----------------------------------------------------------------------------- **(Attach supporting documentation of assessment of competency)** ----------------------------------------------------------------- **Within the scope of practice, assumes responsibility, as necessary, for the assessment,** -------------------------------------------------------------------------------------------       **treatment and care of patients of all ages, from neonate to geriatric.** -------------------------------------------------------------------------------- **Displays competency in obtaining and interpreting the patient’s behavior based upon an**  -------------------------------------------------------------------------------------------       **understanding of cognitive, biopsychosocial, and aging processes.** ---------------------------------------------------------------------------   **\* Document on addendum age specific competency.** ------------------------------------------------------ Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.