Strategic National Account Manager

The Strategic National Account Manager (SNAM) is responsible for managing and growing [Tauck](https://himalayas.app/companies/tauck)’s most important agency partnerships across North America. This role serves as the primary relationship owner for a portfolio of high-value strategic accounts, including host agencies, consortia-affiliated partners, large national travel agencies that collectively drive significant passenger volume and future growth opportunities. The Strategic National Account Manager develops and executes account growth strategies, strengthens executive-level partnerships, expands advisor engagement, and identifies new revenue opportunities across [Tauck](https://himalayas.app/companies/tauck)’s portfolio of products and brands. Working closely with Business Development Managers (BDMs), Trade Marketing & Education, Groups Sales, and Sales Leadership, the SNAM ensures that strategic partners receive a consistent, high-value experience while delivering measurable growth in passengers, revenue, advisor activation, and market share. ### Key Responsibilities ### Strategic Account Management * Own and manage a portfolio of approximately 15–20 strategic national accounts. * Develop annual business plans and growth strategies for each assigned account. * Build and maintain relationships with executive leadership, agency management and stakeholders, and key influencers. * Conduct regular business reviews and performance discussions with strategic partners. * Identify opportunities to increase passenger production, advisor participation, and market share. ### Passenger Growth * Deliver annual passenger growth targets across assigned accounts. * Drive growth in First Time Travelers (FTT), repeat guests, and emerging product categories. * Identify opportunities to expand [Tauck](https://himalayas.app/companies/tauck)’s presence within agency networks and advisor communities. * Leverage account analytics, performance data, and market trends to inform growth strategies. Advisor Engagement, Training & Activation * Partner with assigned Business Development Managers to develop and execute advisor engagement, training, and activation strategies across assigned strategic accounts. * Lead advisor acquisition initiatives, educational programs and partner events designed to increase advisor knowledge, confidence, and sales performance. * Coach, educate, and guide travel advisors on [Tauck](https://himalayas.app/companies/tauck)'s products, sales strategies, and best practices to help them grow their business and convert more bookings. * Increase advisor participation in [Tauck](https://himalayas.app/companies/tauck) training programs and ongoing educational opportunities to drive advisor activation and long-term engagement. * Ensure advisors have access to the tools, resources, marketing support, and business insights needed to successfully sell and advocate for [Tauck](https://himalayas.app/companies/tauck). ### Partnership Development * Serve as the primary liaison between [Tauck](https://himalayas.app/companies/tauck) and strategic agency partners. * Negotiate participation in preferred supplier programs, marketing opportunities, and growth initiatives. * Collaborate with Sales Leadership on strategic partnership opportunities and contract discussions. * Identify and pursue new national partnership opportunities that support long-term growth objectives. ### Cross-Functional Leadership * Collaborate with Trade Marketing, Groups Sales, Reservations, Operations, and Sales Operations teams to support partner success. * Advocate for partner needs internally and coordinate resources to address opportunities and challenges. * Share market intelligence, competitive insights, and partner feedback with leadership. * Support company initiatives related to advisor acquisition, product launches, and strategic growth priorities. ### Qualifications * 10+ years of travel industry sales, account management, or business development experience. * Proven success managing strategic partnership relationships. * Demonstrated ability to grow passenger volume and account engagement. * Experience conducting executive-level business reviews and presentations. * Strong understanding of the travel advisor distribution channel. * Familiarity with partner marketing strategies, including the ability to evaluate performance, analyze results, and measure return on investment to inform future initiatives. * Willingness and ability to travel extensively.   Originally posted on [Himalayas](https://himalayas.app)