Student Success Manager

At [peopleworth](https://himalayas.app/companies/peopleworth), we support work where people and performance thrive. As part of our Employer Group, we work with a variety of forward-thinking partners and are excited to share this opportunity that sits within our growing group. ### **Role Overview** We are seeking a Student Success Manager to help executive & leadership level learners thrive in their professional learning journey within a digital education environment. This role focuses on ensuring students are fully supported from onboarding to completion, maintaining high engagement and satisfaction throughout. You will play a vital role in driving learner success through proactive communication, problem-solving, and collaboration with internal teams and learning facilitators. ### **Key Responsibilities** * Act as the primary point of contact for learners from onboarding through course completion * Conduct 1:1 and group learner support sessions across multiple time zones * Guide learners in structuring study plans and managing progress toward completion * Identify and address learning or engagement challenges early, offering practical solutions * Maintain clear and responsive communication via email, chat, and video calls * Collaborate with facilitators, mentors, and career coaches to ensure learner goals are met * Monitor learner performance and engagement using tracking tools and reports * Collect and analyse learner feedback to recommend process improvements * Provide alumni support and foster a sense of community among past participants ### Requirements * Relevant Bachelor’s degree or equivalent experience * Minimum of 5 years’ experience in student support, customer success, or learner engagement within education or training environments * Demonstrated ability to build rapport and communicate effectively with diverse learner groups * Strong organisational and administrative skills, with attention to detail * Experience facilitating online sessions or coaching learners (preferred) * Familiarity with digital education platforms and online learning environments * Empathetic, proactive, and able to handle sensitive information with professionalism * A strong sense of accountability and ownership of learner outcomes ### Benefits * Fully remote role with flexible working environment * Collaborative, people-centred performance culture * Opportunity to contribute to meaningful learner outcomes in a growing digital education sector * Professional growth within a purpose-driven Employer Group ### **Our Recruitment Process** The [peopleworth](https://himalayas.app/companies/peopleworth) Employer Group follows a fair, transparent, and multi-stage recruitment process designed to ensure mutual fit. 1. **Application Submission:** Complete the online form and answer brief application questions. 2. **Initial Screening:** Applications are reviewed for role alignment; successful candidates move to the longlist. 3. **Video Interview Stage:** You’ll record short responses to 3–4 role-specific questions. 4. **Live Interviews:** Shortlisted candidates attend first-round interviews (and, if applicable, further rounds). 5. **Final Shortlist & Verification:** Reference and background checks are completed. 6. **Offer & Contracting:** Successful candidates receive formal offers and contract documents. 7. **Pre-boarding & Onboarding:** Once accepted, you’ll complete a pre-boarding process before officially joining your employing organisation within the Employer Group. Throughout every stage, we value clear communication, respectful engagement, and timely feedback. Originally posted on [Himalayas](https://himalayas.app)