Student Worker - Customer Support Specialist

Grand Canyon Education (GCE) is seeking a Customer Support Specialist to support the mission of Grand Canyon University through GCE's IT department. **Position Summary/Purpose:** The purpose of the Customer Support Specialist is to provide exemplary customer service and resolve inquiries or roadblocks students encounter at Grand Canyon University. **Primary Responsibilities/Accountabilities/Essential Functions:** * Provide stellar customer service over the phone. * Deliver excellent live chat support for all students. * Utilize critical thinking to troubleshoot and resolve computer issues students may be having while using GCU systems. * Become familiar with LMS, Student Portal, GCU Media, and eBooks. **Equipment Used and Responsibility:** * GCE Workstation * MS Office **Qualifications:** * Must be customer service focused. * Must have a positive attitude and a willingness to learn new concepts. * Must have basic knowledge of Microsoft Office programs such as: Word, PowerPoint, and Excel. * Must have basic knowledge of PC or Mac computer navigation. * Must have the ability to think critically. * Ability to type 30 wpm while interacting with callers and system-based tools. * Must be willing to work some nights and/or weekends. * May be required to take a job assessment test. * Commitment to this role for at least one semester is strongly preferred. **Office Hours of Operation:** Monday - Friday: 8:00 am - 10:00 pm Saturday & Sunday: 8:00 am - 10:00 pm **Experience/Education:** Grand Canyon Education is committed to a student first policy. Therefore, all applicants must meet the following eligibility requirements to be considered for student employment: * Enrolled at GCU as a full-time student in a Bachelor’s program or Master’s program.  * Retain a 2.0 GPA as a Bachelor level student or a 3.0 GPA as a Master level student. * Maintain good financial and academic (SAP) standing with the University. _You may be subject to termination if you fall below the minimum requirements._  Pay Rate: Minimum Wage Anticipated End Date: June 30, 2026