Subject Matter Expert - Client Servicing Oems

### **Job Summary :** ### We are seeking a dedicated and client-focused Lead Client Servicing Associate for our OEMS Support team. The successful candidate will play a pivotal role in ensuring a seamless client experience by providing day-to-day support for our OEMS solutions. This position is ideal for individuals who thrive in a client-centric environment, enjoy understanding workflows, and are committed to delivering high-quality support and effective issue resolution. The Lead Client Servicing Associate will engage closely with clients, assist them with system-related inquiries, and foster lasting relationships while facilitating ongoing client training and feedback. This role is essential for enhancing client satisfaction and maximizing the value of our technology solutions. ### **Key Responsibilities** * ### Serve as a key point of contact for clients using OEMS solutions, providing day-to-day support and guidance. * ### Assist clients with system-related queries, user issues, and functional questions relating to OEMS workflows. * ### Work closely with internal teams to help troubleshoot issues, coordinate resolutions, and ensure timely follow-up with clients. * ### Support senior team members in understanding client requirements, business processes, and trading workflows to enhance the overall support experience. * ### Deliver client training sessions and walkthroughs to help users confidently navigate and utilize OEMS functionality. * ### Maintain clear and accurate documentation, including support processes, user guides, training materials, and client feedback. * ### Build strong client relationships by proactively engaging with users, gathering feedback, and identifying opportunities to improve service delivery. * ### Provide ongoing post-go-live support to help clients maximize the value of their OEMS solution. ### **Qualifications** * ### Bachelor’s degree in a relevant field (e.g. Business, Information Technology, Finance). * ### 2–5 years of experience in a client support, training, servicing, or operations role, preferably within the financial services technology sector. * ### Strong communication and interpersonal skills, with a genuine passion for client engagement and support. * ### Ability to manage client queries professionally, prioritize effectively, and coordinate across teams. * ### Eagerness to learn OEMS functionality and develop expertise in financial technology solutions. * ### Familiarity with financial technology vendors specializing in OMS is a plus, but not required.