Supervisor Field Service
jbt marel brasil ltda
📍 br - campinas brazil🕐 1mo ago🔗 workday
Job Description
**Field Service Supervisor** to lead and develop a team of approximately **10 to 20 field service engineers**, ensuring efficient and high‑quality service delivery to our customers.
**Main Responsibilities**
* Manage the daily operations of the Field Service team, ensuring work orders are completed on time and within budget.
* Monitor team performance through KPI benchmarking, utilization levels, and continuous improvement initiatives.
* Act as a key partner to stakeholders such as scheduling, technical support, and business units.
* Conduct recruitment, onboarding, training, certifications, performance evaluations, and other personnel actions in alignment with the Field Service Manager.
* Support the development of team members through mentoring and skill enhancement.
* Collaborate with the Field Service Manager to optimize processes and Field Service activities.
* Lead by example, maintaining a strong focus on safety, quality, and customer satisfaction.