Supervisor Quality Assurance

**Role Summary:** The Quality Control Supervisor is responsible for overseeing the Site QC program and providing active leadership in a highly engineered manufacturing environment. This role leads and supports continuous improvement initiatives related to Quality KPIs, QC process enhancements, supplier quality control, and internal audits. The ideal candidate has a strong background in quality control and a proven leadership track record within large industrial manufacturing organizations, with the ability to work effectively at all organizational levels, especially on the shop floor. **Responsibilities:** * Supervise and lead the quality control team. * Lead NCR/MRB processes and drive problem-solving initiatives. * Champion quality culture change in alignment with Flowserve values and behaviors. * Oversee QC for incoming, in-process, and final inspections, including source inspections and TPI coordination. * Manage metrology tooling and calibration programs. * Drive improvement of Quality KPIs (Non-conformances, Rework, Scrap, First Pass Yield, Corrective Actions, Punch point reduction, on-time IRN). * Support site quality certifications (ISO 9001:2015 and others). * Ensure compliance with Flowserve Global Procedures and industry regulations. * Support and coordinate external customer audits. * Launch and support continuous improvement initiatives based on KPI results. * Lead, facilitate, and coach root cause and corrective action (RCA/CA/PA) activities. * Partner with Supplier Performance Group to manage supplier quality and performance. * Conduct talent and performance reviews for the QC team. * Provide coaching and guidance to site leadership on quality matters. * Collaborate with production teams to resolve quality concerns. **Requirements:** * Proficient in project management and process mapping tools. * Ensure export compliance. * Analyze and improve quality management workflows. * Collaborate with cross-functional teams (manufacturing, purchasing, engineering, production, field service/repair). * Evaluate and enhance quality processes and systems. * Support deployment of quality systems (ERP, PLM, SIOP, etc.). * Interface with customers and suppliers on quality issues and resolutions. * Communicate clearly at all organizational levels, both internally and externally. * Perform and coach data analysis and root cause analysis. * Initiate and implement new business practices and manage change programs. * Develop and manage budget plans with guidance. * Demonstrate integrity, honesty, and authenticity. * Bachelor’s degree in engineering (manufacturing, industrial, or mechanical). * Minimum 6 years of QA/QC experience, with at least 5 years as a Quality Supervisor or Team Leader. * Strong leadership and interpersonal skills. * Excellent analytical and problem-solving abilities. * Experience in metal-mechanic industries or similar environments. * Knowledge of conventional tooling, GD&T, MSA, and Gage R&R. * Understanding of customer technical specifications. * Skilled in team-oriented problem solving (RCCA tools) and able to lead, teach, and coach. * Green Belt certification or equivalent. * Proficient in data analysis and quality KPI management. * Strong organizational and planning skills. * Proficient in Microsoft Office. * English bilingual, business-level (except NAM).