Supervisor Security

REQ14674 Supervisor, Security (Open) **POSITION SUMMARY:** The Supervisor, Security supports & assists the Shift Manager, Security with the operations of a shift, so that a safe, secure and comfortable environment is maintained. The Supervisor, Security is responsible for ensuring that a high level of effective support is provided to all departments and a high level of customer service is provided to customers. **PRIMARY RESPONSIBILITIES:** * Assisting the Shift Manager, Security to lead teams and to allocate responsibilities and to monitor the performance of employees * Ensure sufficient Security support is provided to key Departments such as Table Games and Slots Departments * Monitor customer service of employees and coach employees where necessary to enhance customer service quality * Plan and carry out workplace administration, complete weekly reports and functions associated with reports * Coordinate emergency situations if the Shift Manager, Security is not present * To coordinate routine inspections and maintenance of emergency equipment and undertake workplace fire prevention * Manage incidents in a discreet and confidential manner appropriate to the situation and to maintain a professional image * Monitor all security procedures under the direction of Shift Manager, Security. To monitor lost property and preserve crime scenes. * Adhere to all company policies and procedures * Report accidents, injuries and unsafe work conditions to superiors and relevant departments * Perform other reasonable job duties as assigned by superiors from time to time **KEY PERFORMANCE INDICATORS:** * Achievement of KPO’s and implementation of strategies as identified in the Business Plan * Department and company policies and procedures are adhered to * Performance and succession criteria are met * Collection, Analysing & Organising Information * Communicating Ideas and Information * Planning & Organising Activities * Solving Problems * Cultural Understanding **QUALIFICATIONS:** **Education & Experience** * Minimum two-year Casino Security experience as a Supervisor or Acting Supervisor role * Knowledge of computer system applications Word, Excel * Experience in Customer Service and or Officer, Security duties * Demonstrated teamwork * Verbal and written English; and Cantonese or Mandarin is essential **Skills / Competencies** * Displays a high commitment to delivering and improving customer service * Encourages people to work as a team * Leads others to achieve business objectives * Communicates effectively * Achieves agreed objectives and accepts accountability for results * Displays a high level of integrity * Ability to maintain discretion * Self-motivated * Approachable