Supervisor Training and Quality

Job Title: Supervisor, Training and Quality (Mandarin Line) Job Description **Key Responsibilities:** ​ * Develop a department of well-trained, competent professionals who continuously improve the organization and themselves * Drive initiatives to improve the quality of Training and Quality support provided at Concentrix by evaluating and improving internal processes * Evaluate consistency and accuracy among trainers through observation and analysis of class evaluations * Create and maintain consultant training schedule * Evaluate levels of process and staff effectiveness and works with Business stakeholders to create and collaborate on execution of improvement action plans * Conduct Coaching and Development sessions with team members to drive continuous improvement. * Develop strong working relationships with key Business stakeholders, internal and external * Oversee audits of key Training and Quality support processes within each account and recommends changes * Administration of applicable certification and training processes for staff up to and including internal and client requirements * Ensure effective facilitation and coordination of calibration sessions; attend calibration or monitoring sessions as appropriate * Lead Training and Quality task forces / action plans with Business stakeholders (Operations, Client, Account Management, and Resource Unit partners) * Conducts analysis on Training and Quality performance and be responsible to identify trends, determine root cause, present findings both internally and externally and lead corrective action plans  **Desired Skills:**  * Effective communication skills, both written and verbal * Proficient in Microsoft Office * Ability to multi-task and meet timelines on deliverable * Detail-oriented Location: VNM The Flemington Tower, 10th & 11th Floors Language Requirements: Chinese Time Type: Full time2026-09-30