Support Engineer 1 - Wms Warehouse Management System

**Overview:** * Leading **AI-driven Global Supply Chain Solutions Software Product Company** and one of the “**Best Places to Work**”. * Seeking an astute individual who can provide an excellent customer experience and solution support to Blue Yonder Customers with innovative/proactive approach and customer value creation−Delivers excellent customer experience by resolving customer issues mostly of high complexity. * Demonstrates high technical expertise as required to support Blue Yonder solution. **Scope:** * Owns customer solution. Consistently achieves high customer satisfaction and makes positive impact on NPS scores by displaying end-to-end ownership, engagement, and pro-activeness. * The team currently comprises of 120+ global associates across US, Mexico, India, Australia, and UK and is expected to grow rapidly.   **Our current technical environment:** * **Software:** BY WMS Discrete, SQL, AppDynamics, Splunk, Oracle/MSQL * **Cloud Architecture**: MS Azure fundamental * **Programming language:** Java, C   **What we are looking for:** * Be able to understand customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS * Should be able to read and understand the product source code or design document as necessary * Own and resolve all cases for global customers, adhering to defined SLA’s * Document learnings and create knowledge articles for repeated cases * Replicate and maintain customer environments  * Maintain knowledge of customer solution and customization * Maintain sense of urgency and swiftness with all customer interactions * Act as Techno-functional POC for all cases and ensure timely triage and assignment  * Utilize instant messenger and other tools to collaborate globally * Ability to work in shifts and be flexible with the timings * Meet organization and team level goals * Improve Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until closure Identify areas of improvement and scope of automation on routine tasks or activities * Help in meeting team level goals and be a team player * Improve Customer Satisfaction through departmental metrics * Excellent communication and interpersonal skills to interact with internal and external stakeholders with emphasis on follow through and reporting * Identify areas of improvement and scope of automation on routine tasks or activities **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.