Support Engineer 2 – Warehouse Management System

**Job Title:** Support Engineer 2 – **Overview:** This role is within the White Glove Support team on the Supply Chain execution squad and will be a pioneer in providing value-added rapid deployment and onboarding projects for our WMS (3PL and Retail Shipper) expedited growth customer base.   **What you'll do:** * Provide functional and/or technical support during customer upgrades, deployments, rollouts, and post-production phases * Analyze and resolve incidents within the Blue Yonder WMS and TMS application(s) * Expertise in all WMS-related technologies including MOCA, integration methods, and other 3rd party tools and utilities * Maintain positive customer relationships by replicating defects, simulating failures, updating JIRAs, and managing customer expectations to instill confidence in Blue Yonder's continued solutions * Document change control and publish testing results transparently to the customer on a schedule.   * Bring in new ideas for automation, re-use, and service improvements * Deep understand of Blue Yonder's evolving SaaS offerings, features and functionality deployed for testing customers.  * Engage in continuous learning on latest Blue Yonder execution solutions and how automated testing plays a role (such as cognitive execution.). * Where applicable, maintain the internal testing, runner, and shared customer environments required for testing services. **What we are looking for:** Industry experience: * Functional experience working with Blue Yonder products specifically within execution solutions. * Technical experience with Blue Yonder products specifically within execution solutions. Execution Platforms * Minimum of 3+ years of Supply chain domain experience in warehouse management * Minimum of 3+ years of experience in the Software/SaaS industry * Experience with customer/client service and/or support in Supply Chain software solutions * Private/Public cloud management domain expertise Technical Skills: * Expert in Database programming/Data Modeling using Oracle SQL and MS SQL * Strong knowledge of middleware (i.e. Weblogic, TomCat) * Proficiency in Java / J2EE concepts – JDBC, C++, and MOCA * Azure expertise in defect identification and log analysis for TMS and WMS * Advanced knowledge with operating systems (e.g. Windows, UNIX, LINUX) * Experience with Cycle, Jenkins Automation, or similar automated testing suite. * Experience in scripting languages – Unix Shell Scripting, PowerShell, Python, Perl etc. * Experience in supporting MuleSoft, webservices (Rest/SOAP PI ) based integrations * Cloud Infrastructure – Azure cloud, certification on Azure fundamentals, Level 2 Azure certifications Soft Skills: * Must have excellent communication and interpersonal skills to interact with a wide variety of internal personnel with emphasis on follow-through and reporting * Must be self-motivated and quick learner - New technologies, platforms, integrations * Project and program management experiences is critical in this role * Must be able to manage multiple competing service priorities in tandem * Demonstrates the ability to work independently  * Demonstrates Blue Yonder's Core Values of Empathy, Relentless, Results and Teamwork Education: * Bachelor’s degree required, major in Computer Applications, Industrial Engineering, Supply Chain Management, or other equivalent technical fields. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.