Support Engineer - Batch Monitoring - Support

**Overview:** Blue Yonder is undergoing tremendous SAAS/DevOps transformation and this is a very exciting time to join our team! The Support Engineer will be responsible for working with global functional & technical teams under various customer engagements to gather and understand the technical / functional reported issues/problems and drive towards solutions and fixes. Individuals will work with regional customers/stakeholders to rollout, support our designed products / solutions to efficiently satisfy business requirements, while balancing complexity to ensure processes are supportable and meet customer satisfaction. The Support Engineer will work as a Squad member to support our SaaS customers on Azure environment. **Scope:** Join the Global Platform and Technical Services team as an L2 Support Engineer supporting a North American customer for Blue Yonder Planning Suite products. This role focuses on production stability, batch monitoring, incident troubleshooting, environment maintenance, and operational excellence across enterprise-scale planning applications. You will play a critical role in ensuring system availability, resolving production issues within SLA timelines, and proactively improving support processes through automation and technical enhancements. **What you’ll do:** Production Monitoring * Monitor batch jobs across Planning environments * Identify failures proactively * Perform first-level troubleshooting * Ensure SLA adherence Incident Management * Own customer-reported issues end-to-end * Diagnose production failures * Coordinate with internal engineering teams * Drive resolution closure Environment Maintenance * Support pre-production maintenance * Execute purge activities * Validate deployments * Assist with patch testing Automation & Improvements * Suggest process improvements * Improve monitoring efficiency * Support scripting automation initiatives * Reduce manual effort where possible Customer Communication * Provide status updates * Participate in MIM calls when required * Deliver resolution summaries * Support service reporting activities **What we are looking for:** **Must Have Requirements:** * Strong PL/SQL knowledge * Oracle database troubleshooting * Unix/Linux command-line usage * Shell scripting basics * Windows server exposure * Batch job troubleshooting experience * Incident/change/problem management lifecycle understanding **Support Process Knowledge** Candidate should understand: * Incident management * Problem management * Change management * SLA handling * Ticket lifecycle ownership **Experience Required** * 2–4 years production support experience * Application support (preferred Planning / ERP / Supply Chain platforms) * Batch monitoring exposure * Top notch communication skills * Customer-facing support capability * Shift readiness (24×7 support environment) **Nice to Have Skills** Blue Yonder Planning product exposure Demand & Fulfillment knowledge Automation scripting (PowerShell / Shell) Monitoring tools exposure **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.