Support Engineer

* Responsible for Equipment\* data related activities and related global support for C4C \* its a digital twin of a physical product which carries the entire Product life cycle and can be tracked in C4C.an Equipment is also called as Registered Products in C4C. * Support necessary tasks related to data management of KSB and Non-KSB Equipments (i.e. Products) * Support tasks related to preparation of site database and related web portal tasks * Interact with key users within KSB group globally, to ensure completeness and correctness of given task in time and support activities * Support global rollouts for implementations of various projects * Detailed Documentation of each activity and update the SharePoint and portal for communications to the users. * User trainings * Regular testing activities for Quality tenant and cross collaboration with C4C functional team and IT developers. * Support data migrations as a part of any new C4C or SAP implementations which will have effect on the existing product data in C4C. **Functional / Technical Competencies** * Preferred- Good knowledge of KSB global products and main part types. * Required- Exposure to SAP SD module, MM module & C4C (CRM tool- Cloud for customer) * Expertise in MS – Excel/ Macros * Bare minimum exposure to After Market business process * Data Analysis, tools and procedures **Behavioral Competencies** * Collaboration & Teamwork * Customer oriented (Internal Sales and Service personnel) * Highly effective English Communication and time management skills * Customer centric and target-oriented approach (Business oriented thinking that can be implemented into systems) **Qualification and experience** * Graduate in Mechanical Engineering (preferred) or core engineering stream. * Or Bachelors in Computers with business domain knowledge * 5-6 years of Experience (with exposure to Data related tasks) * Pump or allied industry