Support Engineer

While technology is the heart of our business, a global and diverse culture is the heart of our success. We love our people and we take pride in catering them to a culture built on transparency, diversity, integrity, learning and growth. If working in an environment that encourages you to innovate and excel, not just in professional but personal life, interests you- you would enjoy your career with Quantiphi! **Role: Software Support Engineer** **Experience Level: 1- 4 Years** **Work location: Trivandrum** **Role & Responsibilities:** * Provide expert technical support for cloud infrastructure (VMs, storage, networking, GKE) and applications, troubleshooting and resolving complex issues. * Analyze logs and metrics to diagnose performance bottlenecks, security vulnerabilities, and application failures. * Design, develop, and implement automation scripts and internal tools (Python/Go) to streamline operations, incident response, and infrastructure management. * Contribute directly to application codebase improvements (e.g., FastAPI, observability, reliability, performance). * Enhance monitoring, alerting, and self-healing capabilities for cloud infrastructure and applications. * Participate in on-call rotations, performing root cause analysis and implementing code-based preventative measures. * Collaborate with development teams to ensure operational excellence, scalability, and reliability in new features. * Drive continuous improvement through proactive monitoring, performance optimization, cost management, and Infrastructure as Code (Terraform). * Document technical tasks, procedures, and developed solutions for knowledge transfer and consistent operation. **Must Have skills:** **Cloud & Infrastructure:** * Strong experience deploying, maintaining, and troubleshooting GCP services (Compute Engine, GKE, Cloud SQL, Cloud Monitoring, etc.). * Proficiency in Linux administration and scripting (Bash, Python) for automation and system management. * Understanding of service-oriented architecture and cloud design patterns.​ **Backend Development & Reliability:** * Hands-on experience with Python (FastAPI) for API development, debugging, and performance optimization. * Familiarity with SQL/NoSQL databases and message queues (Pub/Sub, Kafka) for data investigation and building resilient systems. * Expertise in analyzing logs and metrics (Cloud Logging, Cloud Monitoring) to diagnose issues and implementing observability features within application code.​ **Frontend Development & Support:** * Experience with TypeScript/Angular (and/or Flutter) for frontend development, debugging, and troubleshooting UI/API integration issues. * Ability to diagnose and propose code-based solutions for common frontend problems.​ **DevOps & Automation:** * Proficiency in designing, implementing, and troubleshooting CI/CD pipelines (ADO CI/CD, Cloud Build). * Strong experience with Infrastructure as Code (Terraform) for managing cloud resources. * Proven ability to develop automation scripts and tools to improve operational efficiency and reliability.​ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us__!_