Support Specialist Hospital Care Management Full Time Days

**Inspire health. Serve with compassion. Be the difference.** **Job Summary** Support the department by performing as a liaison for payer communication, assisting with patient's transitions of care, and delivery of required regulatory documents. Effective communication skills to engage collaboratively with case management staff, patients/family members, and all other healthcare professionals. **Essential Functions** * All team members are expected to be knowledgeable and compliant with Prisma Health's values:  Inspire health.  Serve with compassion.  Be the difference. * Support patient throughput by performing transition of care activities (e.g., referrals and placement for post-acute services, providing notification letters to patient/family regarding regulatory rights, maintaining consistent communication with Post-Acute Providers and Care Management staff). * Manages all payer communications, including faxes and voice mails from payors for authorizations and denials. * Communicates with payors regarding discharge dates and dispositions. * Manages the authorization fields in the EMR and work accounts timely to ensure that billing is processed efficiently. * Interacts with patients and facilitate communication between care team members. * Documents communications in the EMR with payors, delivery of forms, and interactions with patients and care team members, as appropriate. * Performs other duties as assigned. **Supervisory/Management Responsibility** * This is a non-management job that will report to a supervisor, manager, director, or executive. **Minimum Requirements** * Education - High School diploma, GED or higher. * Experience - One (1) year of unit secretary, physician practice, health insurance or related healthcare facility experience. ​ **In Lieu Of** * N/A **Required Certifications, Registrations, Licenses** * N/A **Knowledge, Skills and Abilities** * Strong organizational, time management, problem solving, and critical thinking skills required * Medical Terminology course/knowledge preferred    **Work Shift** Day (United States of America) **Location** Greenville Memorial Hospital **Facility** Greenville Memorial Hospital **Department** GMH Hospital Care Mgmt Share your talent with us! Our vision is simple: to transform healthcare for the benefits of the communities we serve. The transformation of healthcare requires talented individuals in every role here at Prisma Health.