Supvervisor Billing & Pricing Operations

**It's fun to work in a company where people truly BELIEVE in what they're doing!** Job Description:  **Role Summary**  Ingram Micro is seeking a results-driven and analytical Supervisor – Billing & Pricing Operations to lead a team responsible for billing, pricing, reconciliations, and reporting functions. This role combines operational leadership, advanced analytics, and vendor partnership management to ensure financial accuracy, process excellence, and data-driven decision-making across global operations.  **Key Responsibilities**  * Operations Leadership:  * Oversee billing, pricing, and reconciliation activities ensuring accuracy and compliance.  * Lead, mentor, and develop a team of analysts to drive performance and quality.  * Manage complex vendor/reseller issues and act as escalation point.  * Partner with vendors and stakeholders to align on pricing and service delivery.  * Ensure data integrity across systems and regions.  * Reporting & Analytics:  * Oversee delivery of reports and dashboards across regions.  * Drive use of Excel, BI tools, and automation for reporting efficiency.  * Translate business requirements into reporting frameworks and insights.  * Process Improvement:  * Identify inefficiencies and lead process improvement initiatives.  * Drive automation, AI adoption, and operational transformation efforts.  * Collaborate on cross-functional improvement programs.  * Escalation Management:  * Own escalations with financial or operational impact.  * Collaborate globally to resolve issues in a timely manner.  * Subject Matter Expertise & Team Development:  * Maintain SOPs and ensure adherence to processes.  * Provide coaching, training, and onboarding support.  * Drive knowledge sharing and capability building.  **Required Qualifications**  * Bachelor’s degree in Finance, Business, Analytics, or related field.  * 5–8+ years of experience in billing, pricing, financial operations, or reporting.  * Minimum 2 years experience in a supervisory or team lead role.  * Advanced Excel skills (pivot tables, macros, automation).  * Strong analytical, problem-solving, and stakeholder management skills.  **Preferred / Good-to-Have Skills**  * SQL, Python, and Power BI (or similar BI tools).  * Experience with automation tools (Power Automate, VBA, UiPath).  * Exposure to AI/ML and intelligent automation use cases.  * Experience in Cloud Products and Vendors – Billing and Pricing  * Experience with CRM, ERP, or financial systems.  **Key Competencies**  * Leadership and team development  * Data-driven decision-making  * Financial and operational acumen  * Continuous improvement and automation mindset