SWE 2

### **What this Job Entails:** The Software Engineer designs, develops, troubleshoots and debugs software programs for enhancements and new products. They will also develop software and tools in support of design, infrastructure and technology platforms. ### **Scope:** * Applies company policies and procedures to resolve a variety of issues * ### Works on problems of moderate scope * Receives general instructions on routine work and detailed instructions on new projects ### **Your Roles and Responsibilities:** * Provide administration, development, and application support for end users * Participate in the design, develop, code, test and debug system software * ### Review code and design software * Participate in configuring and integrating third-party software components and technologies * Engage in performing root cause analysis of network, operating system, and other issues related to how technical solutions operate in customer environments * Address and resolve software bugs and bug reproduction requests; logging of all incidents and requests; engaging other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility * Provide limited after hours and on-call support as needed * Engage in review and development of test documentation * Work with stakeholders and cross-functional teams on projects and initiatives * Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position ### **Required Qualifications/Skills:** * Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience * Builds productive internal and external working relationships * Exercises judgment within defined procedures and practices to determine appropriate action * Understanding of various development programs * Ability to quickly learn customer support processes, tools and techniques * Understanding of how to configure third-party software components and technologies * Ability to perform root cause analysis of network, operating system, and other issues * Excellent communication skills in English (both speaking and writing) * Ability to collaborate and work remotely including use of communication tools * Ability to multi-task and self-organize including prioritization of activities * Understanding of using monitoring systems * ### Attention to detail ### **Preferred Qualifications:** * ### Familiarity with system administration ### **Physical Demand & Work Environment:** * Must have the ability to perform office-related tasks which may include prolonged sitting or standing * Must have the ability to move from place to place within an office environment * ### Must be able to use a computer * Must have the ability to communicate effectively * Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers Originally posted on [Himalayas](https://himalayas.app)