System Engineer I - Edi Support Specialist SQL

Scope: * As an EDI Support Specialist, you'll play a key role in ensuring the seamless exchange of business-critical data between our organization and customers. * You'll troubleshoot EDI transactions, perform SQL-based data analysis, resolve production issues, and collaborate with cross-functional teams to keep business operations running smoothly. * This is a great opportunity to work with enterprise integration technologies, solve real-world business challenges, and make a direct impact on customer success. What you’ll do: * Monitor and support daily EDI production operations. * Investigate and resolve EDI transaction failures within SLA. * Perform SQL queries for data validation, troubleshooting, and analysis. * Monitor application alerts and production queues. * Collaborate with development teams for root cause analysis and permanent fixes. * Communicate effectively with customers regarding incidents and resolutions. What we are looking for: * Bachelor's degree with 1 to 3 years of experience in customer support role and related technologies. * Ready to work on 24/7 shift (rotational shift) * Resolve production incidents within defined SLAs. * Demonstrate strong troubleshooting and analytical skills. * Minimize recurring production issues through effective root cause analysis. * Deliver accurate SQL analysis and data validation. * Build positive relationships with customers and internal stakeholders. * Maintain high-quality documentation. **Our Values** If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: [Core Values](https://blueyonder.com/about/core-values) All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.