System Support Engineer

**About the role**  Boost your professional journey as a System Support Engineer in Waypoint's Support Team! It's your gateway to an exciting role where innovation meets expertise.  It's a place where you can:  * Demonstrate your expertise for delivering exceptional end user support, ensuring seamless experiences for our valued users all over Scandinavia  * Dive into the inner workings of the system, perfecting your debugging and log analysis skills to identify and resolve issues swiftly and effectively  * Demonstrate your creativity by crafting ingenious workarounds, ensuring operations remain smooth even during complex incidents  * Thrive in an environment that values proactive solutions, where your ability to find and address challenges before they impact operations sets you apart  * Engage with a dynamic team, contributing to a supportive environment where collective expertise drives us toward success  **What are you going to do?**  * Support business key users by handling production incidents and support requests  * Be responsible for handling errors in messaging services and batch job failures  * Troubleshoot application errors, documenting problems and resolutions  * Participate in Incident and Problem management processes  * Support, coach, and guide team members in your areas of expertise  **What do we expect from you?**  Must have * Analytical skills to research and correlate information from disparate sources to formulate findings and root cause of reported issues * Knowledge of C# and code debugging  * Good knowledge of MS SQL  * Willingness to work with system users and solving production issues * Your friends most probably would characterize you as an excellent communicator (also in English to work with end users and colleagues from Nordic countries), a pro-active person with initiative Nice to have * Understanding of asynchronous communication using messages   * Understanding of batch job process fundamentals * Experience with ITIL service operation processes  * Experience in application support  **Tech stack you’ll be working with:**   MS SQL, MS Message Queuing, C#, .NET framework, Service Now, Splunk, PRTG.  **Our promise to you:**  * Monthly salary: €2000- €2500 gross depending on your qualifications  * Strong company culture: knowledge sharing, company events, interesting speakers, and other inspiring initiatives  * Career and development opportunities (e.g. 3 dedicated up-skilling days) in the biggest insurance company in the Nordics  * Challenging and exciting projects with autonomy to plan own tasks  * Extra vacation days, annual bonus, great insurance benefits, discounts on our products for you and your family, gifts, etc.  * Possibility of hybrid work, where office is our primary workplace  * A recently renovated office in Riga centre with a 24/7 gym on the premises  * Business trips to Baltic and Nordic countries  Read more about [benefits for our employees](https://eur01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fifpc.teamtailor.com%2Fpages%2Four-promise-to-you&data=05%7C02%7Claura.rebeka.zauere%40if.lv%7C70c492382f6843f4aa6708de58e7be30%7Cde7e7a67ae6149d297a7526c910ad675%7C0%7C0%7C639045949519724874%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=9TXKslsUxsWsFLOcL1mEQGigukiWuttwfPYDhj2x7Ak%3D&reserved=0)  **Application deadline**: **August 20, 2026** Your application will be processed according to our [**privacy notice**](https://www.if.lv/globalassets/lv/files/hr/recruitment-privacy-notice.pdf)