Systems Analyst Engineer

Main duties and responsibilities * Provide 2nd level support for the Global Blue set of Issuing Solutions. * Assist Project Managers in communication, organization and planning for Japan and issuing related projects * Work closely with internal and external partners to identify root case of issues, and actively participate in/drive problem management activities * Serve as a bridge between the Central team and Local IT in terms of technology, culture and communication. * Coordinate with Central and Local teams to prioritize incidents and escalate critical issues * Provide procedures, check lists and other documents for GBT Service Center (1st level support) and other stakeholders * Proactively cultivate good relationships with Business Units and other stakeholders to ensure flawless and transparent communication channels * Maintain effective communication channels with all parties involved * Leverage operational management tools (SPLUNK) to set up service monitoring, creation of Dashboards for Local teams * Leading of team and product meetings with internal stakeholders * Creation of Documentation, Guidelines and timelines for individual projects and teams   Reporting and collaboration * The holder of the position reports directly to the Service Delivery Manager, Issuing. * The position requires close collaboration within the Infrastructure and Operations teams, Technical Account Managers and Global Accounts merchants and their IT partners.