Systems Engineer 3

**Endpoint & Device Management :-**  *   MacOS endpoint management — enrollment, configuration profiles, patch management, and policy enforcement via MDM (JAMF or equivalent) *  Troubleshoot and resolve advanced macOS issues; maintain endpoint compliance posture with the security team  **Identity & Access Management : -** *  Administer and troubleshoot Okta — SSO, MFA policies, application assignments, and lifecycle management *  Handle escalated access issues; support and maintain Active Directory accounts, group policies, and Ous  **Network & Connectivity : -** *  Troubleshoot VPN connectivity via GlobalProtect and Zscaler ZPA/ZIA; apply networking fundamentals (DNS, DHCP, VLANs, firewall rules) to resolve connectivity issues *  Collaborate with network and security teams on escalated cases requiring deeper infrastructure context  **Collaboration & Productivity Tools :-** *  Serve as escalation point for Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing *  Manage and troubleshoot Zoom Rooms, Zoom Phone, and video conferencing hardware  **Security & Compliance :-** *  Apply endpoint security principles — EDR tooling, patch compliance, and security policy enforcement *  Support security-related incidents; follow and help maintain IT security standards and audit requirements  **Escalation Handling & Collaboration :-** *  Bridge Level 1 service desk and technology service owners; manage complex cross-platform tickets end-to-end *  Document solutions, create runbooks, and contribute to the knowledge base to reduce repeat escalations