Team Lead Account Management - Europe

Are you passionate about renewable energy? Do you thrive in fast-paced, hard-working and purpose-driven environments? If you're ready to use your skills to help build a stable customer base that changes the world for the better, then look no further - we want YOU! This is a full-time, on-site position based in Berlin. What You’ll Do - Take full ownership of the Account Manager Team (>10 AMs) across multiple European markets, building, mentoring, coaching, and inspiring a high-performing, collaborative team. - Your onboarding will consist of diving deep into the role, taking care of a batch of customers yourself. - Ensure account management is the voice of the customer internally. - Develop and push an upsell motion in every market, NRR (net retention rate) is your north star. - Strategically plan and implement projects that improve efficiency & performance in the department. - Constantly coach the team to reach new heights, shadowing calls, joining some, and providing actionable feedback is your thing. What Makes You a Great Fit - Strong knowledge of B2B customer success, and account management (5+ years experience) and proven ability to engage directly with clients. - You are a leader, coaching and mentoring teams to constantly reach new heights is what drives you. - Proven success in scaling operations and leading teams, ideally across more than one market in fast-paced environments like startups or scale ups. - You come either from a top tier business school, or have a technical background e.g. (industrial-) engineering - Previous experience in the startup ecosystem or high-growth environments. - Motivation to drive change in renewables and have a tangible positive impact. - Exceptional communication, and relationship-building skills. - Excellent English communication skills (C2). proficiency in French, Italian or Spanish is a plus. Why Join Us? - Be part of one of the fastest growing VC-backed startup in Germany with 3000+ satisfied B2B customers. - A vibrant, collaborative office culture where great ideas happen face-to-face - we're a full in-person team (5 days/week) in a beautiful Berlin office near Hackescher Markt. - Enjoy opportunities for personal and professional growth. - Embrace the freedom to innovate and make quick changes in a dynamic team. - Perks include gym membership, coffee, regular team events, MacBook and more. - Receive competitive pay. Even if you don’t meet every requirement, we encourage you to apply! Imposter syndrome shouldn't hold you back - we value talent and passion above all. About Reonic At Reonic, we’re on a mission to simplify renewable technology with our AI operating system for renewable installers. Backed by top-tier investors and trusted by 3000+ business customers, we’re growing fast - and we need YOU to help us accommodate our new and existing customers.