Team Lead Broker Support Underwriting

**Join TIH, home to some of South Africa’s leading financial service providers, and grow your career while being part of an organisation with purpose.** -------------------------------------------------------------------------------------------------------------------------------------------------------- **Job Purpose** JOB PURPOSE Oversee and guide a team responsible for supporting the PM in developing and maintaining strong intermediary relationships. Ensure efficient handling of intermediary queries, policy administration, and coordination with internal departments, while driving team performance and fostering collaboration. RESPONSIBILITIES Underwriting Management Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary. Leadership and Direction Supervise a team performing routine work. Complaints and Escalation Management Support the BSA team with complaints and escalations. **Responsibilities** Oversee and guide a team responsible for supporting the PM in developing and maintaining strong intermediary relationships. Ensure efficient handling of intermediary queries, policy administration, and coordination with internal departments, while driving team performance and fostering collaboration. RESPONSIBILITIES Underwriting Management Support the underwriting of new business and renewal cases by verifying the completeness and accuracy of information and checking against standard rates, referring issues to senior colleagues when necessary. Leadership and Direction Supervise a team performing routine work. Complaints and Escalation Management Support the BSA team with complaints and escalations. Insurance Policy Administration Evaluate new and updated customer and policy information on the relevant systems and set up premium collections, liaising with the intermediary to clarify incomplete and potentially inaccurate information and referring unresolved issues to others. Document Management Create, organize and maintain files containing the correspondence and records. Obtain all required information and documents to proceed with the claim. Administration Produce, update and provide best practice support on a wide range of MS documents, databases and other departmental systems to support the work of more senior colleagues. Intermediary / Customer Service Management Carry out standard intermediary / customer service activities and handle simple customer enquiries. Stakeholder Engagement Contribute to stakeholder engagement through identifying stakeholders, finding out their needs/issues/concern and reacting to these by arranging meetings and events and drafting supporting materials to promote understanding and commitment. Compliance Review non-compliance issues and find solutions to ad hoc problems within an assigned unit or discipline. Involves working under guidance and within existing compliance systems. Personal Capability Building Maintain and build relevant knowledge and ensure effective updating of own product and system knowledge. Develop and maintain excellent process or technical skills by participating in assessment and development planning activities as well as formal and informal training and coaching. Continuous Improvement Contribute to optimising work practices and procedures and generate new ideas to assist in identifying continuous improvements and growth for broker's. Data Management Use data management systems to access specific information as and when required. Performance Management Respond to personal objectives and use performance management systems to improve personal performance. OR monitor the performance of the team; allocate work and review completion, take appropriate corrective action to ensure timeliness and quality; contribute to formal individual performance management and appraisal. External Communications Use the external communications system to access specific information. General Education Grade 12/ SAQA Accredited Equivalent (Essential); FAIS and RE5 qualification (Essential); Class of Business – product knowledge (Essential). General Experience 1 – 3 years Financial Services industry experience (Essential); Short-term insurance product knowledge / intermediary experience (Advantageous) Managerial Experience 1 or more years' experience of general supervision of more junior colleagues (Essential) **Education** **Experience** **Think you have what it takes to be part of an unstoppable team who constantly finds better ways to give peace of mind? Don't wait, apply now.** -------------------------------------------------------------------------------------------------------------------------------------------------