Team Lead Medical Assistant

It's fun to work in a company where people truly BELIEVE in what they are doing! _We're committed to bringing passion and customer focus to the business._ **Community GoHealth** **Team Lead Medical Assistant** **Full time** ### **Job Summary** The Team Lead Medical Assistant supports providers, Radiologic Technologists, and patients by overseeing day-to-day clinical and administrative operations within the center. This role blends leadership responsibilities with hands-on patient care, ensuring high-quality, efficient service delivery. This position plays a key role in driving operational excellence, supporting team performance, and delivering an exceptional patient experience aligned with our mission and core values: **Collaboration, Innovation, Diversity & Inclusion, Integrity, and Accountability.** ### **Key Responsibilities** **Leadership & Operations** * Provide day-to-day supervision and support to center team members * Oversee daily operations including inventory, ordering, cash handling, and follow-ups * Conduct monthly inventory and approve supply orders * Support ROM with patient concerns and center-level escalations * Participate in hiring processes and provide feedback on candidates * Assist with performance management, coaching, and development of team members * Support MOD (Manager on Duty) responsibilities including meetings, events, and weekend coverage * Partner with leadership on KPIs and strategic initiatives (NPS, patient flow, registration accuracy, etc.) * Assist with staffing coverage as needed, including last-minute callouts **Patient Care & Clinical Support** * Perform patient intake, including medical history, vitals, and visit documentation * Conduct point-of-care testing (e.g., flu, strep, urinalysis, ECG) * Prepare patients for exams and support providers during visits * Educate patients and provide updates on care status * Coordinate referrals and follow-up care * Complete patient registration, insurance verification, and co-pay collection **Administrative & Compliance** * Maintain accurate medical records and EHR documentation * Ensure clinic cleanliness, stocking, and readiness * Perform opening/closing procedures and end-of-day reporting * Monitor equipment calibration, QA/QC logs, and submit maintenance requests * Conduct patient follow-up calls and manage communications * Support compliance with company policies, including corrective action processes ### **Minimum Qualifications** **Education** * High school diploma or equivalent required * Graduate of an accredited Medical Assistant program preferred **Experience** * 2+ years of Medical Assistant experience required * 5+ years of healthcare or relevant experience (or military medical experience) may be considered in lieu of certifications * Leadership or supervisory experience preferred **Certifications** One of the following is required: * CMA (AAMA) * RMA (AMT or AAH) * CCMA (NHA) * NCMA (NCCT) * NRCMA (NAHP) * ARMA **OR accepted at hire:** * EMT, CNA, LPN, or RN Additional requirements: * BLS certification (required at hire) * CPOE certification within 2 weeks of start (if not already certified) * Valid driver’s license and successful MVR check ### **Knowledge, Skills & Abilities** * Strong knowledge of medical terminology and clinical workflows * Excellent time management and multitasking skills * Strong communication and interpersonal skills * High attention to detail and organizational ability * Proficiency in Microsoft Office and Electronic Health Records (EHR) systems * Customer service-focused with strong problem-solving skills ### **Core Competencies** * **Collaboration:** Builds strong partnerships across teams * **Innovation:** Drives efficiency and process improvements * **Diversity & Inclusion:** Fosters an inclusive, respectful environment * **Integrity:** Acts ethically with professionalism and accountability * **Accountability:** Takes initiative and delivers results ### **Additional Information** * Must be able to work flexible schedules, including weekends and holidays * May be required to travel between centers as needed * All other duties as assigned Set up email alerts as new job postings become available that meet your interest!  If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!