Team Lead Pat Acc

**Facility:** CoxHealth South: 3801 S National Ave, Springfield, Missouri, United States of America, 65807 **Department:** 1133 Patient Registration **Scheduled Weekly Hours:** 36 **Hours:** Varied **Work Shift:** Day Shift (United States of America) CoxHealth is a leading healthcare system serving 25 counties across southwest Missouri and northern Arkansas. The organization includes six hospitals, 5 ERs, and over 80 clinics. CoxHealth has earned the following honors for workplace excellence: * Named one of Modern Healthcare’s Best Places to work five times. * Named one of America’s Greatest Workplaces, Greatest Workplaces in Healthcare (2025, 2026), Greatest Workplaces for Women (2023, 2024), and Greatest Workplaces for Diversity (2024) by _Newsweek and Plant-A Insights Group_.  * Acknowledged by _Forbes_ as one of the Best Employers for New Grads. * _Healthcare Innovation's_ Top Companies to Work for in Healthcare (2025). **Benefits** * Medical, Vision, Dental, Retirement with Employer Match and more (20+ hrs/week)   * For a comprehensive list of benefits, please click here: [Benefits | CoxHealth](https://www.coxhealth.com/employees/benefits/) **Job Description:** The Patient Access Team Lead is a working team member who has extensive knowledge of duties and job functions for the Patient Access Services team to which they are assigned and serves as a key support resource to staff. The Team Lead answers questions regarding workflow or system functions and issues, helps troubleshoot, and reports issues as needed to Supervisor and/or appropriate teams. The Team Lead coordinates and/or facilitates training of new team members along with their Supervisor and assists in team member assignments, re-assignment of work duties, and carries other duties as assigned.  The Team Lead helps cover certain duties in the Supervisor’s absence, with support from the Supervisor’s Peer Supervisor and/or Manager.  The Lead may use independent judgement in issue resolution, staff scheduling, etc.; and will report escalation needs as appropriate.Education: ▪ Required: High school diploma or equivalent Experience: ▪ Required: 1 year Related Patient Access Experience ▪ Preferred: 2 years of experience Patient Access Experience, Customer Service and Leadership Skills: ▪ Excellent customer service and interpersonal skills ▪ Strong computer and relevant application use skills ▪ Ability to assist and teach others ▪ Ability to multi-task in a fast-paced environment ▪ Detail-oriented with the ability to spot errors and trends ▪ Demonstrates initiative and self-motivation ▪ Demonstrates understanding and consistent practice of need for privacy and confidentiality Licensure/Certification/Registration: ▪ Preferred: CHAA or CRCR