Team Lead Purchase Order Management

**Service Performance and Issue Resolution** * Coordinate daily purchase order management activities, including purchase order processing, order monitoring, supplier order coordination, goods receipt follow-up, and invoice matching support, ensuring timely and accurate execution in line with service levels. * Oversee the accuracy of supplier purchase orders, receipts, and system postings, resolving first-level escalations related to incorrect purchase order data, missing receipts, or supplier order related inquiries. * Monitor team-level KPIs and SLAs, taking corrective actions in case of deviations, and act as the first point of escalation for operational issues and exceptions, ensuring timely resolution. **Implementation of Changes and Improvements** * Drive standardization and continuous improvement within the purchase order management team, working closely with the process management team to enhance underlying processes. * Support the implementation of new or updated work instructions, tools, and systems, collecting improvement ideas from the team and contributing to the operational improvement backlog. * Participate in pilot activities, testing, and training related to changes impacting the operational purchasing line. **Team Leadership and People Development** * Lead and develop the team within the purchase order management operational line, monitoring team performance and supporting training on P2P systems and process standards. * Monitor team workload and support capacity planning, identifying skill gaps and training needs, and supporting onboarding and knowledge transfer. * Actively contribute to and foster the organization's culture and values among team members. **Stakeholder Management and Communication** * Collaborate closely with the Head of purchase order management to ensure alignment between team execution and operational targets. * Engage with other Team Leads within purchase order management and adjacent processes to ensure coordinated service delivery. * Coordinate purchase order processing, ensuring purchasing compliance and managing purchase order follow-up with suppliers and requesters. **JOB REQUIREMENTS** **Education** * University degree (Bachelor or equivalent) in Business Administration, Finance, Supply Chain, HR, Engineering or related fields. * Relevant vocational education with significant experience may be considered. **Experience** * 4–6 years of experience in a process‑ or function‑related operational role. * First leadership or coordination experience (e.g., acting as senior, subject matter expert or deputy team lead). **Knowledge and skills** * Understanding of purchase order approval workflows, catalog management, and contract-based ordering. * P2P master data and transaction administration (PO updates, invoice adjustments, receipt clarifications). * Case and ticket management for payment issues, invoice discrepancies, and supplier queries. * Strong attention to detail for financial postings, supporting documentation and approval workflows. * Ability to handle confidential commercial and financial information appropriately. * Comfortable coordinating with Procurement, Business Units, Finance and suppliers. **Other requirements** * Solid understanding of P2P systems and purchase order workflows. * Knowledge of internal controls and compliance for purchasing processes. * High accuracy in reviewing PO data, spending lines, invoices and receipt confirmations. * Understanding of procurement policy frameworks, contract types, and catalog management principles. **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Head of Purchase-2-Pay Operations \[respective Team\] Dotted line(s) to: Number of direct reports: Number of dotted line reports: **Performance Measures** Performance measures will be defined on team specific service obligations **Working Relationships** Internal contacts: Other Team Leads within Purchase-2-Pay and adjacent processes Process management within Purchase-2-Pay IT support Business contacts Other requestors External contacts Service providers or external business partners as required for daily operations Supplier