Team Lead Travel & Expense Management

**KEY ACCOUNTABILITIES** **Service Performance and Issue Resolution** * Coordinate daily Travel & Expense Management activities, ensuring accurate and timely execution in line with service levels and financial closing timelines. * Monitor team performance metrics and service level agreements, implementing corrective measures for deviations. * Actively engage in complex cases, providing hands-on support to ensure accurate resolutions and compliance with policies. * Resolve first-level escalations concerning rejected or incomplete expense reports, policy non-compliance flags, missing receipts or documentation, corporate credit card discrepancies, and employee reimbursement queries. * Act as the initial point of escalation for operational issues, ensuring prompt resolution and escalating structural issues to the Head of Purchase-2-Pay Operations. **Process Management and Continuous Improvement** * Drive standardization and continuous improvement within the Purchase-2-Pay operations team. * Collaborate with the process management team to enhance underlying processes and support the implementation of new or updated work instructions, tools, and systems. * Support the alignment between the Travel & Expense Management front-end tool (e.g., Concur) and the back-end accounting and payment systems to ensure seamless data flow and posting accuracy. * Collect and contribute improvement ideas to the continuous improvement backlog. * Participate in pilot activities, testing, and training related to changes impacting the operational line. * Ideally bring an understanding of AI tools and automation capabilities to identify opportunities for streamlining processes, reducing manual effort and enhancing operational efficiency. **Team Leadership and Development** * Lead and develop the team within the Purchase-2-Pay operations team, fostering Omya's culture and values. * Monitor team workload, support capacity planning, identify skill gaps and training needs, and facilitate onboarding and knowledge transfer. * Support training on Travel & Expense Management systems, expense management tools, posting standards, and policy application. **Stakeholder Management and Communication** * Collaborate closely with the Head of Purchase-2-Pay Operations to ensure alignment between team execution and operational targets. * Engage with other Team Leads within Purchase-2-Pay and adjacent processes to ensure coordinated service delivery. * Act as the primary business expert point of contact for SAP Concur's support and implementation team. * Serve as the central point of contact for in-country teams on all SAP Concur-related queries. **Education** •  University degree (Bachelor or equivalent) in Accounting, Finance, Business Administration, or related fields •  Relevant vocational education with significant experience may be considered **Experience** •  4–6 years of experience in a process‑ or function‑related operational role, preferably within Travel & Expense accounting, Accounts Payable or General Accounting •  First leadership or coordination experience (e.g., acting as senior, subject matter expert or deputy team lead) **Knowledge and skills** •  Working knowledge of accounting principles as they apply to Travel & Expense postings, employee advance clearing and period-end activities •  Solid understanding of the end-to-end Travel & Expense process and the integration of systems with back-end ERP accounting and payment modules •  Hands-on experience with SAP Concur for expense report processing, policy compliance monitoring and troubleshooting •  Case and ticket management for expense report rejections, reimbursement delays, credit card discrepancies and employee queries •  Strong attention to detail for Travel & Expense financial postings, supporting documentation, receipt validation and approval workflows •  Comfortable coordinating with Travel Management, HR, Payroll, Treasury, Corporate Controlling and employees **Other requirements** •  Solid understanding of P2P systems and invoice‑to‑payment workflows •  Knowledge of internal controls and compliance for Travel & Expense approval, reimbursement and payment processes •  High accuracy in reviewing expense reports, cost assignments, tax codes and transfer files •  Understanding of procurement policy frameworks **POSITION SCOPE** **Reporting Line(s)** Solid line(s) to: Head of Purchase-2-Pay Operations Number of direct reports: 4 **Performance Measures** Performance measures will be defined on team specific service obligations **Working Relationships** **Internal contacts** Head of Purchase-2-Pay Operations Other Team Leads within Purchase-2-Pay and adjacent processes Process management within Purchase-2-Pay HR, IT support Business contacts **External contacts** Service providers or external business partners as required for daily operations