Team Leader - Travel

Job Title: Team Leader - Travel Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability. **Team Leader – Call Centre**  Are you ready to lead a dedicated team in a dynamic call centre environment? Join us at **Concentrix** as a **Team Leader**, where you’ll have the opportunity to inspire and develop a group of call centre associates while ensuring exceptional service delivery for our customers.  **Job Description**  As a Team Leader, you will be responsible for the **day-to-day supervision** of call centre associates, ensuring adherence to work and attendance policies in line with organizational and legal requirements.  **Essential Functions/Core Responsibilities**  **Supervision and Performance Monitoring**  * Oversee the daily activities of a team of call centre associates.  * Monitor work and attendance to ensure compliance with company policies.  **Coaching and Development**  * Conduct regular performance coaching to help your team meet and exceed established **Key Performance Indicators (KPIs)**.  * Identify performance issues and develop tailored action plans for improvement.  **Customer Service Excellence**  * Ensure exceptional service meets contractual expectations and financial goals.  * Provide subject matter expertise in handling escalated customer calls.  **Communication and Team Meetings**  * Effectively communicate expectations and updates to team members.  * Conduct team meetings to share important information and create a forum for team input.  **Stay Current on Policies and Training**  * Continuously update knowledge on internal processes, policies, and procedures.  * Participate in required manager development training to enhance your leadership skills.  **Promote Company Values**  * Actively represent and advocate for **Concentrix values** in your behaviour and attitude.  **Candidate Profile**  * **Key Skills**:  * Highly motivated with a passion for developing and coaching team members.  * Strong ability to work under pressure and follow through on tasks to completion.  * Excellent written and verbal communication skills.  * Proven capability to lead teams in multitasking and prioritizing deliverables.  * Experience in mentoring, coaching, and providing direction to team members.  * **Experience in the transport/travel industry is highly beneficial.**  * Willing to work a flexible schedule to meet the needs of the team.  **Why Join Us?**  * **Competitive Salary and Benefits**: We offer a comprehensive compensation package along with opportunities for professional growth and development.  * **Dynamic Work Environment**: Join a supportive team that values your input and encourages collaboration.  If you are ready to take the next step in your career and make a positive impact in a fast-paced call centre, we want to hear from you! Apply today to become a crucial part of our Concentrix family.  Location: GBR Derby - Cardinal Business Centre 10 Nottingham Road Language Requirements: Time Type: Full time