Team Member Fulfilment

**PRIMARY OBJECTIVE** --------------------- * To deliver excellent customer service by efficiently managing customer inquiries and ensuring a high standard of service quality. This role involves identifying customer needs through inbound interactions, while actively promoting the Bank’s products and services through effective cross-selling and up-selling initiatives to enhance overall customer satisfaction . **KEY RESPONSIBILITIES** ------------------------ * Develop and maintain a strong understanding of the Bank’s products and services. * Provide accurate, timely information and updates on products and services to customers. * Handle inbound customer calls professionally, ensuring prompt and effective resolution of inquiries and issues. * Manage and resolve complaints from difficult or dissatisfied customers with professionalism, including escalation to relevant departments when necessary. * Process customer requests accurately and ensure proper coordination, communication, and follow-up with internal stakeholders. * Maintain service quality standards and ensure a positive customer experience in all interactions. **REQUIREMENTS** ---------------- * Minimum Diploma or Degree holder with a CGPA of 2.8 and above. * Preferably with prior experience in customer service, telemarketing, call centres, or roles involving frequent customer interaction. * Willing to work on rotational shifts. * Work locations: Menara AA, Jalan Tun Razak, Kuala Lumpur or Crystal Plaza, Petaling Jaya. * Pleasant personality with strong verbal and written communication skills. * Excellent telephone etiquette and customer handling skills. * Ability to work independently with minimal supervision. * Strong problem-solving and interpersonal communication skills. * High level of customer service orientation and professionalism. * Computer literate with the ability to navigate multiple systems efficiently. * Ability to perform effectively in a fast-paced and high-pressure environment. * A strong team player with good interpersonal skills.