Team Member Team 1

_\[Important Note: This role operates on a **24/7 shift rotation schedule**, which includes **working on weekends and public holidays** based on operational requirements.\]_ **About the Role** We are looking for a motivated **Team Member, Team 1 (Monitoring & Detection)** to join our team at **RHB Bank Berhad**. In this role, you'll be responsible for monitoring customer banking activities, detecting potential fraudulent transactions, and taking timely actions to mitigate fraud risks. You will play a critical role in safeguarding customers and the Bank by investigating suspicious activities, collaborating with internal and external stakeholders, and ensuring compliance with regulatory requirements. **What you will be doing** * Review, analyze, and resolve cases generated by the fraud detection system within established service level agreements (SLAs). * Monitor customers' internet banking activities and transactions to identify suspicious or potentially fraudulent activities, including phone scams, phishing scams, TAC scams, and other emerging fraud threats. * Conduct callback verification with customers regarding suspicious internet banking activities and transactions flagged by the fraud detection system. * Investigate and resolve queued transactions promptly to mitigate fraud risks and minimize potential financial losses. * Prepare and escalate Suspicious Activity Reports (SARs) to Group Compliance when required. * Address and resolve customer issues within the scope of established service standards and SLAs. * Provide feedback and recommendations on recurring issues, process improvements, and emerging fraud trends affecting customers and operational teams. * Manage NSRC cases received through the NFP portal and liaise with Bank Negara Malaysia (BNM) Floor Managers when necessary. * Ensure compliance with all relevant internal policies, procedures, regulatory requirements, and risk management guidelines. * Perform any ad hoc duties and assignments as directed by the Team Lead. **What we're looking for** * A degree or professional qualification from an institution recognized by the Government of Malaysia. * Candidates with knowledge and/or experience in fraud monitoring, fraud detection, financial crime operations, banking operations, risk management, or customer service within the financial services industry. * Good interpersonal and communication skills. * Good analytical and problem-solving abilities with strong attention to detail. * Ability to assess situations quickly and provide solutions to impromptu issues and enquiries. * Ability to communicate and collaborate effectively with team members and stakeholders. * Patient, customer-focused, and an active listener with the ability to understand different perspectives. * Ability to work independently and make sound decisions in a fast-paced environment. * Proficient in Microsoft Office applications and capable of handling operational systems efficiently. * Fresh graduates with a strong interest in banking operations, fraud prevention, or financial crime management are encouraged to apply. **What we offer** At RHB Banking Group, we foster a collaborative and inclusive work environment where you can grow and perform at your best. You can expect competitive rewards, development opportunities, and a supportive culture that values your contribution. _\*Only shortlisted candidates will be notified._