Tech Analyst I

**Position Title:** ------------------- Tech Analyst I **Department:** --------------- Information Systems **Job Description:** -------------------- The Technical Analyst I implements and supports facility IT desktop and peripheral equipment acting as a technical resource responding to end user incidents and requests reported in ServiceNow as well as project related duties. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on IT staff rotation.  **Essential Responsibilities** _Responsibilities listed in this section are core to the position. Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position._ * Installs and repairs facility IT&S equipment and basic software per OUH IT&S standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products * Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users * Analyzes and provides hands-on support for basic to moderate inquiries. Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed * Logs and tracks problems; reviews problem tracking databases * Performs facility-based moves, adds, and changes (MACs), as needed * Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures * Provides 24x7 on-call support based on division IT staff rotation, and carries a phone as warranted * Aids and trains users on division and facility technology * Recommends process changes that improve the implementation, maintenance and support of IT desktop equipment and software * Effectively works with customers, Service Desk and Technical Services personnel * Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance * Adheres to and supports OUH IT&S standards, policies and procedures * Maintains and protects confidentiality regarding all aspects of patient care and employee information. * Adheres to Code of Conduct and Mission & Value Statement **General Responsibilities** * Performs other duties as assigned. **Minimum Qualifications** **Education Requirements**: Graduate of a Technical/Trade School or Associate’s Degree required. **Experience Requirements**: 0-3 years of experience required. **License/Certification/Registration Requirements** * Comp TIA A+ Certification preferred * HDI Desktop Advanced Support Technician (HDI-DAST) required within 12 months * Valid unrestricted State of Oklahoma Driver's License required. **Knowledge/Skills/Abilities Required:** * Demonstrates ability to multi-task; Possesses analytical skills * Demonstrates a customer orientation, strength in analytical, math, and reasoning skills * Effectively communicates verbally and in writing * Possesses proficiency in MS Office applications * Must be able to drive a personal vehicle to assigned sites to complete work  **Current OU Health Employees - Please click** [HERE](https://wd5.myworkday.com/oumedicine/login.htmld) **to login.** --------------------------------------------------------------------------------------------------------------------- **OU Health is an equal opportunity employer. We offer a comprehensive benefits package, including PTO, 401(k), medical and dental plans, and many more. We know that a total benefits and compensation package, designed to meet your specific needs both inside and outside of the work environment, create peace of mind for you and your family.** ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------