Tech Lead Software Development Engineering

**Calling all innovators – find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. **Job Title** Tech Lead, Software Development Engineering **What does a successful Lead DevOps Engineer – Enterprise POS do?** We are seeking an experienced **Lead DevOps Engineer** to join our Enterprise POS team and drive the design, implementation, and optimization of modern DevOps practices across our application landscape. The ideal candidate will bring strong expertise in **AWS, GitLab, ArgoCD, Terraform, Helm, Docker, and Kubernetes**, along with a solid understanding of security, monitoring, automation, and release management. This role will play a key part in enabling reliable, scalable, and secure software delivery pipelines for enterprise-grade POS solutions. The Lead DevOps Engineer will work closely with development, QA, architecture, security, and operations teams to streamline deployments, improve platform stability, and promote DevOps best practices across the organization. **What you will do:** * Design, implement, and manage **CI/CD pipelines** to support efficient and reliable software delivery. * Lead DevOps initiatives for enterprise POS applications across development, testing, and production environments. * Build and maintain cloud-native infrastructure on **AWS** to support scalable and resilient applications. * Implement and manage **GitLab CI/CD** workflows, repository strategies, and deployment automation. * Use **ArgoCD** to enable GitOps-based continuous delivery and environment consistency. * Develop and maintain **Infrastructure as Code (IaC)** using **Terraform** and deployment templates using **Helm**. * Manage containerized workloads using **Docker** and orchestrate deployments through **Kubernetes**. * Collaborate with development and QA teams to improve build, release, and deployment processes. * Establish and enforce **DevOps standards, governance, and best practices** across teams. * Integrate **security best practices** into the DevOps lifecycle, including static code analysis, dynamic testing, vulnerability scanning, and secrets management. * Monitor platform health, application performance, and operational metrics using tools such as **Dynatrace** and **Splunk**. * Troubleshoot and resolve complex infrastructure, deployment, and environment-related issues. * Support production readiness, release planning, rollback strategies, and incident response activities. * Automate repetitive operational tasks using scripting languages such as **Python, Bash, or PowerShell**. * Drive continuous improvement in system reliability, deployment speed, and operational efficiency. * Mentor and guide team members, fostering technical growth and alignment with engineering goals. * Work closely with stakeholders across engineering, product, and operations to ensure successful project delivery. **What you will need to have:** * **7+ years of experience** in DevOps, platform engineering, or infrastructure automation roles. * Bachelor’s or Master’s degree in **Computer Science, Engineering, Information Technology, or related field**. * Strong hands-on expertise in **AWS** cloud services and cloud-native deployment models. * Proven experience with **GitLab** and **ArgoCD** for CI/CD and GitOps-based delivery. * Strong experience with **Terraform** and **Helm** for infrastructure provisioning and application deployment. * Hands-on experience with **Docker** and **Kubernetes** in enterprise environments. * Good understanding of **security best practices** in DevOps, including code scanning, vulnerability management, and secrets handling. * Experience with **monitoring and logging tools** such as **Dynatrace** and **Splunk**. * Working knowledge of scripting languages such as **Python, Bash, or PowerShell**. * Strong proficiency in **Git** and understanding of branching, merging, and release strategies. * Experience working with **Agile, Scrum, Waterfall, and Kanban** methodologies. * Strong troubleshooting and problem-solving skills in complex distributed environments. * Good communication skills with the ability to collaborate effectively across technical and non-technical teams. * Experience supporting deployments across **DEV, SIT, UAT, and Production** environments. **What would be great to have:** * Experience in **enterprise POS**, payments, retail, or transaction-processing platforms. * Exposure to **multi-cloud** or hybrid cloud environments. * Knowledge of **service mesh**, ingress controllers, and advanced Kubernetes ecosystem tools. * Experience with **policy-as-code**, compliance automation, and platform governance. * Familiarity with **cost optimization** and cloud resource management in AWS. * Exposure to **AI-assisted operations (AIOps)**, intelligent monitoring, or automation using AI tools. * Experience leading DevOps transformation initiatives or platform modernization programs. * Knowledge of disaster recovery, high availability, and business continuity planning. **Key qualities for success:** * **Leadership:** Ability to guide, mentor, and support team members while driving technical excellence. * **Problem-Solving:** Strong aptitude for diagnosing and resolving complex technical issues efficiently. * **Collaboration:** Ability to work effectively with development, QA, security, and operations teams. * **Adaptability:** Flexibility to respond to changing priorities, technologies, and project requirements. * **Attention to Detail:** Careful and precise in configuring environments, automating processes, and managing releases. * **Communication:** Clear and effective verbal and written communication skills. **Why join us?** * This role offers the opportunity to lead DevOps practices for **enterprise-scale POS solutions** in a fast-paced and innovative environment. * You will work with modern technologies across **AWS, Kubernetes, GitLab, ArgoCD, Terraform, and Helm**. * You will be part of a collaborative team focused on delivering secure, scalable, and high-performing platforms that support critical business operations. * If you are passionate about **automation, cloud engineering, platform reliability, and DevOps leadership**, we encourage you to apply. Thank you for considering employment with Fiserv.  Please: * Apply using your legal name * Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). **Our commitment to Diversity and Inclusion:** Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law.  **Note to agencies:** Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. **Warning about fake job posts:** Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.