Tech Screening Agent

**TransPerfect Is More Than Just a Job…** Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards. 2.0 DESCRIPTION =============== * Conduct guided technical screenings for candidates as part of their interview process. * Confirm candidates meet basic system requirements, including internet speed, headset functionality, and computer compatibility. * Validate access to required tools and platforms (e.g., Zoom, email, CRM). * Support candidates in performing simple computer tasks like opening attachments, downloading files, and installing software. * Provide real-time guidance and maintain a supportive, professional demeanor. * Accurately log all screening outcomes and escalate any issues to the appropriate teams. * Collaborate with recruiting and onboarding teams to support interpreter readiness. * Take inbound customer service or support calls as needed. * Support Testing Team admin, to include maintaining assessment bank, data entry for daily testing activities, and other tasks as needed. 3.0 REQUIRED SKILLS =================== * Entry-level role – prior tech support experience preferred. * Minimum 1 year of call center or customer service experience required. * Strong attention to detail and ability to follow structured processes. * Ability to multitask and stay organized in a fast-paced environment. * Basic knowledge of using laptops/desktops, Wi-Fi connectivity, and simple troubleshooting. * Clear and professional communication skills in English (both spoken and written). * Comfortable assisting individuals with varying levels of technical understanding. 4.0 DESIRED SKILLS AND EXPERIENCE ================================= * Familiarity with tools like Zoom, MS Teams, VPNs, or CRM platforms. * Experience working in a virtual or remote environment.