Technical Account Manager

### About the Role Join a fast-moving, early-stage marketing AI company that is automating the marketing services industry — starting with SEO and AI search optimization. As a **Technical Account Manager**, you'll be the trusted technical partner to a portfolio of fast-growing B2B SaaS startups, helping them unlock measurable growth outcomes from a cutting-edge marketing automation platform. This is a high-impact, cross-functional role sitting at the intersection of customer success, product, and engineering — ideal for someone who thrives in a hands-on, startup environment and loves turning complex technical problems into clear client wins. ### What You'll Do * Serve as the primary technical point of contact for clients, driving platform adoption and delivering measurable growth results. * Translate client needs into precise technical requirements and coordinate with product and engineering teams to deliver solutions. * Onboard and coach customers on platform best practices to help them maximize marketing ROI. * Monitor key success metrics across your client portfolio and provide strategic, data-driven recommendations for continuous improvement. * Collaborate cross-functionally with product, engineering, and customer success teams to resolve issues and ensure clients realize full platform value. ### What We're Looking For ### Required: * Experience at a fast-growth startup with a demonstrable track record of delivering measurable wins for customers. * Hands-on experience with marketing automation tools, data workflows, and integrations. * Proven ability to onboard and coach customers toward successful platform adoption and ROI optimization. * Ability to translate client needs into technical requirements and collaborate effectively with product and engineering teams. * Experience monitoring success metrics and translating insights into strategic recommendations. * Impeccable written and verbal communication skills — clear, concise, and persuasive. * High technical aptitude paired with strong interpersonal and emotional intelligence. * Comfort operating autonomously in a fast-paced, ambiguous environment; a self-starter who rolls up their sleeves. * US work authorization required — **visa sponsorship is not available**. ### Nice to Have: * Industry experience in marketing services, SEO, or AI search optimization (AEO). * Strong CS fundamentals or equivalent problem-solving background. ### Compensation & Benefits * **Salary:** $90,000 – $122,000 per year, depending on experience. * Early-stage equity opportunity at a well-funded, high-growth startup. ### Location * **On-site in New York City (SoHo), NY** — this role requires full-time, in-office presence. No remote option is available. Originally posted on [Himalayas](https://himalayas.app)