Technical and Software Support Specialist

**What you’ll do** * Serve as a frontline, primary support contact for ProSoft clients by responding to support tickets and phone inquiries. * Diagnose software issues and bugs, work with other members of the technical support team to identify and resolve problems in a timely, efficient and effective manner. * Help resolve technical issues: user connection issues, Rublon MFA, manage hosted Active Directory, Manage password self-service portal, RDP connections. * Identify when software or technical issues should be escalated to development and provide clear supporting details. * Prioritize requests effectively to minimize downtime and maintain strong customer satisfaction. **What we’re looking for** * Bachelor’s degree in human resource management, accounting, business, or equivalent related work experience * Some knowledge of AP and payroll processes, human resource management workflows. * Excellent interpersonal, customer service and written and oral communication skills * Must possess professional and friendly attitude and be able to quickly develop a rapport with clients over the phone. * Strong work ethic and self-starter, ability to work independently and as a team player. * Strong analytical, troubleshooting, and problem-solving abilities * Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment. * Positive, professional, and solutions-oriented approach **Competencies:** •    Action Oriented •    Approachability •    Customer Focus •    Communicative •    Strong Listening Skills •    Patience •    Peer Relationships/Team Player •    Technical Oriented and Adaptability **Required Qualifications:** * Talking to customers to help resolve issues and walk them through procedures.  When a phone call is not required, provides steps and written instructions through Team Support. * Basic knowledge of Microsoft Outlook, Teams, Word and Excel. * Prior knowledge of ProSoft a plus, but not required. **What will make you stand out** * Use AI to research and resolve issues as well as suggest where AI can help improve current support workflows * General experience in accounts payable, HR/payroll systems support * Some basic accounting knowledge * Creating training videos * Updating User Guides * Accounting knowledge will set a candidate apart **Salary: $70,000 - $80,000 USD per year.**