Technical Customer Engineer 2

Focuses on providing technical support and expertise to the sales team and customers during the sales process. Expertise provided to parties may include answering questions about a single product or a product line, providing in-depth demonstration of the products, assisting customer with maximizing the benefits from the products they bought, and diagnosing, troubleshooting, repairing, and debugging complex systems. **Essential Job Duties and Responsibilities** * Set up, inspect and test new equipment at customer locations to ensure proper installation * Provide technical support /training and advice to distributors/customers on the use and maintenance of equipment * Interact regularly with customers to ensure customer satisfaction and assist in establishing preventative maintenance schedules * Perform routine servicing, calibration and maintenance to equipment in-house or at customer sites to ensure smooth operation of equipment. Complete and maintain service-call reports. * Troubleshoot and repair equipment when necessary to ensure proper functioning of equipment * Handle necessary administration related to quotations for customer on equipment servicing and repair * Test and package of equipment prior to shipment * Develop competent technical skills and knowledge in Nordson products. Attend training sessions on new products/technologies to ensure that knowledge and skills are up-to-date and relevant to the industry * Provide feedback to management market information gathered in the field, including any related activities by competition and of changes or improvements in Nordson products that may be desirable. * Other duties as required by management **Education and Experience Requirements** * Relevant Diploma / Degree in Engineering * 2-5 years of relevant experience working on capital equipment in Electronics, SMT and Semiconductor Manufacturing Industry. * Working experience in MNC is preferred. **Preferred Skills and Abilities** * Able to work independently, positively, and a team player * Strong command of spoken and written English * Strong interpersonal and communication skills * Motivated, proactive and resourceful **Working Conditions and Physical Demands** * Factory environment. * Can expect standing on long hours and work in shift basis. * Can expect work in Clean-Room environment **Travel Required**  Domestic 50%      International 10%