Technical Expert

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex. **Main responsibilities** * Responsible to reply on questions and enquiries from internal customers regarding products, technical support and/or service related tasks, on a day to day basis and in a timely manner. * Responsible to provide technical expertise, commercial advice and troubleshooting to customers, end-users and internal WSS stakeholders. * To be capable of solving customer problems by providing first class technical support and solutions * Responsible for continuously update and maintain the required knowledge databases developed to find information to provide necessary answers and required product information * Utilize appropriate IT tools available for transparent and consistent way of working * Ensure appropriate problem solving and close cooperation with other functions internally in order to fulfil customer needs in most efficient way * Proactively capture product, technical and/or service specific questions, and requirements to  standardize professional replies and information to our Internal/external customers. * To report on customer feedback, performance, corrective actions and product development on a regular basis to Product Management of the relevant Verticals and other relevant stakeholders. * Be supportive and the “go to” person for colleagues in Technical Support Center and support and handle any escalated issues/questions to “expert” level * Escalate any related questions and enquiries where Technical Support Center resources are not capable in providing support according to relevant procedures * Proactively work to solve problems, involve and cooperate effectively with other teams * Be a role model by having a ‘can do’ forward leaning approach to strategy development, growth activities, and cross-functional collaboration * To stay updated on and attend all relevant scheduled product updates and product training **Qualifications** * Minimum 5 years of experience in the marine industry * High vocational technical or maritime training * Excellent communication and presentation skills and ability to communicate effectively within a multinational environment * Very good command of the English language (spoken and written) * Computer literate * Ability to communicate effectively within a multinational environment * Ability to manage and motivate own and externally employed service personnel * Ability to work under pressure * Ability to work on own initiative * Able to work independently, systematically and meet deadlines through good time management and allocation of priorities * Self-driven, outgoing, ambitious, and full of initiative * Proven team player and receptive to new ideas #WSS