Technical Integration Manager

Technical Integration Manager1 Key Responsibilities -------------------- ### Program & Delivery Management * Lead end-to-end delivery of enterprise integration projects using Boomi and/or Workato platforms. * Manage multiple concurrent integration programs involving SaaS, cloud, on-premise, APIs, EDI, and data integrations. * Drive project planning, estimation, resource management, risk mitigation, and delivery governance. * Ensure projects are delivered on time, within budget, and aligned with customer expectations. * Conduct status reviews, steering committee meetings, and executive-level reporting. ### Integration Solution Leadership * Provide oversight on integration architecture, design patterns, API-led connectivity, and reusable framework adoption. * Guide teams on best practices related to integrations, APIs, error handling, monitoring, security, and scalability. * Collaborate with enterprise architects, business stakeholders, and application teams to define integration strategies. * Ensure alignment with enterprise integration standards and governance processes. ### Customer & Stakeholder Management * Act as the primary customer-facing leader for integration engagements. * Build strong relationships with business and IT stakeholders. * Manage customer expectations, escalations, and delivery commitments effectively. * Facilitate workshops, requirement discussions, solution walkthroughs, and UAT coordination. ### Team Leadership * Lead and mentor onsite/offshore integration teams including architects, developers, analysts, and QA resources. * Drive technical excellence, knowledge sharing, and continuous improvement initiatives. * Support team capability development through mentoring, reviews, and training initiatives. ### Operational Excellence * Establish delivery governance, KPIs, SLAs, and reporting mechanisms. * Ensure proper documentation, testing processes, deployment controls, and support transition activities. * Drive automation, reusable assets, accelerators, and integration CoE initiatives. Required Skills & Experience ---------------------------- ### Technical Skills * Strong hands-on experience with Boomi and/or Workato integration platforms. * Expertise in REST/SOAP APIs, web services, JSON, XML, and API security standards. * Experience with integration patterns including event-driven, batch, real-time, and file-based integrations. * Strong understanding of cloud and SaaS applications such as Salesforce, NetSuite, SAP, Oracle, Workday, ServiceNow, etc. * Experience with EDI standards (X12, EDIFACT) is a plus. * Familiarity with middleware governance, monitoring, CI/CD, and DevOps practices. ### Management Skills * Proven experience managing large-scale integration implementation programs. * Strong project management and stakeholder management skills. * Experience managing distributed onsite/offshore delivery teams. * Excellent communication, presentation, and leadership capabilities. * Ability to manage customer escalations and drive resolution effectively. Preferred Qualifications ------------------------ * Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. * Boomi Professional/Architect certifications and/or Workato certifications preferred. * PMP, Scrum Master, or Agile certifications are a plus. * Experience working in consulting or system integration organizations preferred. Key Attributes -------------- * Strong ownership mindset and accountability. * Excellent problem-solving and decision-making skills. * Ability to operate in fast-paced enterprise environments. * Strong customer-centric approach with focus on business outcomes. * Passion for innovation, automation, and modern integration technologies.