Technical Program Manager — Servicenow Program Remote

About the Role -------------- We're looking for a Technical Program Manager to lead delivery of an enterprise ServiceNow program. This is a program and delivery leadership role, not hands-on development — you'll coordinate cross-functional teams across IT, operations, and delivery to keep a high-visibility, enterprise-scale ServiceNow initiative on track. ServiceNow platform familiarity matters here, but your core value is program rigor: planning, stakeholder alignment, and risk management at scale. What You'll Do -------------- * Own program-level planning and coordination for enterprise ServiceNow initiatives * Align stakeholders across IT, operations, and delivery teams throughout the program lifecycle * Track milestones, risks, and dependencies, proactively surfacing and resolving blockers * Support and inform implementation decisions in collaboration with hands-on ServiceNow development teams * Maintain transparent communication with stakeholders, including status updates and progress reporting * Facilitate cross-functional meetings, workshops, and planning sessions * Identify opportunities for process improvement across the program What You Bring -------------- * Proven experience as a Technical Program Manager or Delivery Lead on enterprise-scale technology programs * Working familiarity with the ServiceNow platform (competent-level understanding, not hands-on development) * Strong stakeholder management and cross-functional coordination skills * Experience tracking and managing program risk, milestones, and dependencies at an enterprise scale * Excellent written and verbal communication skills, with the ability to translate technical details for business stakeholders * Comfort operating in a high-visibility, enterprise program environment Nice to Have ------------ * PMP or other project/program management certification * Experience with IT service management (ITSM) programs or platforms beyond ServiceNow * Background in enterprise IT or consumer goods/enterprise technology environments