Technical Service Representative

**Job Description**: **1\. Job** **Purpose:** ( the statement of job purpose in one or two clear and concise sentences ) Providing in site and on site technical support for composite business **2\. Principal Accountabilities:** ( the major end results the job is expected to achieve ) a) Fully complies with HPU policy and Local EHS regulation b) Maintains and optimizes the innovation portfolio for composite * Identifies customer’s activities and needs * Develops the products as the marketing requirements c) Provides technical support/training for the key customers and distributors * Provides product/technical introduction to new customer * Ensures the customer understanding HPU product portfolio * Provides technical solution and develop the products as customer’s requirements * Communicates with customer to identify the trials and follows the feedback d) Handles the complains / trouble shooting * Provides trouble shooting timely and effectively * Work with sales, R&D, customer service and QA to resolve customer complaints timely and effectively e) Market Intelligence * collects up-to-date market intelligence from relevant industries, the customers and the competition regularly **3\. Knowledge / Experience / Skills Needed** ( education, experience, skills and training required for the job ) Education: Minimum bachelor degree of polymer science Experiences: At least 2- 3 years composite related work experience. The experience in PU composite is optimal. Skill:   MS Office functionalities Training: Updated PU Composite knowledge/technology/process, Product development skills, Customer Service skills, Problem-Solving skills **Additional Locations:**