Technical Service Specialist

**JOB DESCRIPTION:** -------------------- **Principal Responsibilities** Provide after sales service to all hospitals units, research institutions and reference laboratories in the public and private sectors **Specific Duties** * Carry out instrument installation * Carry out corrective and preventive maintenance in the field * Carry out reagent application and related troubleshooting * Carry out customer training for instruments operation, maintenance, and troubleshooting * Provide telephone support to the customers * Complete all required documentation to assure compliance with Abbott quality, regulatory, service/support procedures and processes **Core Competencies** **_Adaptability_** * Tries to understand changes * Treats changes and new situations positively * Adjusts behavior to deal with changes **_Initiative_** * Responds quickly & being proactive * Implements new ideas or potential solutions without prompting * Takes action that goes beyond job requirements in order to achieve objectives **_Integrity_** * Maintains, promotes social & ethical norms * Adheres to codes of conduct & ethical principles **_Innovation_** * Generates innovative solutions in work situations * Draws multiple sources for ideas and inspiration * Tries different & novel ways to deal with work problems **_Teamwork_** * Shares important or relevant information with the team * Listens to & fully involves others in team decisions & actions * Establishes & maintains goods working relationship with others **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. **JOB FAMILY:** --------------- Field Services **DIVISION:** ------------- CRLB Core Lab **LOCATION:** ------------- Hong Kong > Hong Kong : 20/F, AIA Tower, 183 Electric Road **ADDITIONAL LOCATIONS:** ------------------------- **WORK SHIFT:** --------------- Standard **TRAVEL:** ----------- Not specified **MEDICAL SURVEILLANCE:** ------------------------- Not Applicable **SIGNIFICANT WORK ACTIVITIES:** -------------------------------- Not Applicable