Technical Solution Design Specialist Core Diagnostics

**JOB DESCRIPTION:** -------------------- **ABOUT ABBOTT** Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. **WORKING AT ABBOTT** At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to: * Career development with an international company where you can grow the career you dream of. * A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. * A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. **PRIMARY FUNCTION / OBJECTIVE**  Technical Solution Design Specialist, who support the commercial teams as the SME on two key subject matters; workflow consulting and laboratory automation to increase core diagnostics win rate in own it accounts **MAJOR RESPONSIBILITIES / ACCOUNTABILITY** * Work with the country commercial teams to enrich the total solutions offering for the Own It accounts acquisition play in Align/Propose/Negotiate phase * Responsible for top 1 account on play for each country * Guiding the country specialist on the layout design by providing subject matter expertise and importantly helping to improve the local capability. * Providing the 2nd opinion as a check and balance on the design and if it is addressing the needs of the customers and their KPIs * Present the solution and articulating why this is the most appropriate solution to solve the customer's issues and achieve their KPI to the customer – be the resourceful advocate * Provide the communication between country and global on the gaps (if any) and needs of the area * Ability to handle objection handling of last-minute customers request that is outside the SOW agreement - and how to value add/value expansion when appropriate. * Interface with the project implementation to ensure smooth installation and customer satisfaction by meeting all the deliverables as listed in the SOW. * Attend and present at external customer meetings and internal meetings to develop sales opportunities and aid business development * Provision of technical information and responses for the tender and contract team; where appropriate complete tender documentation * Support the marketing activities and integrate sales efforts as an SME. * Liaise with implementation team to ensure that our laboratory solutions are executed according to customer need and sales process * Provide support for post implementation workflow consulting to ensure customer expectations and value propositions are delivered and recognised * Works with the team on the SOW to ensure that there is alignment and understanding of what it constitutes so that we can set customer expectation * Achieves consistent high level of customer satisfaction **EDUCATION, EXPERIENCE, KNOWLEDGE/SKILLS** **EDUCATION** * Educated to degree level or equivalent, ideally in a science based or economics/business studies related discipline and/or equivalent experience. **PROFESSIONAL EXPERIENCE** * Minimum of 3-5 years track record in the diagnostics industry with demonstrated success with at least 2 years exposure to workflow and automation **KNOWLEDGE / SKILLS** * Technical savviness * Fully conversant in consultative selling techniques and methodologies * Collaborative enterprise thinking * Excellent interpersonal and influencing skills; Willingness to work in cross-functional teams * Ability to develop and champion new ideas and approaches * Black belt in LEAN/6 sigma preferable * Knowledge of informatics is a plus **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. **JOB FAMILY:** --------------- Sales Force **DIVISION:** ------------- CRLB Core Lab **LOCATION:** ------------- Vietnam > Ho Chi Minh City : Me Linh Point Tower **ADDITIONAL LOCATIONS:** ------------------------- **WORK SHIFT:** --------------- Standard **TRAVEL:** ----------- Not specified **MEDICAL SURVEILLANCE:** ------------------------- Not Applicable **SIGNIFICANT WORK ACTIVITIES:** -------------------------------- Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)