Technical Success Manager

Snyk is the leader in secure AI software development, helping millions of developers develop fast and stay secure as AI transforms how software is built. Our AI-native Developer Security Platform integrates seamlessly into development and security workflows, making it easy to find, fix, and prevent vulnerabilities — from code and dependencies to containers and cloud. Our mission is to empower every developer to innovate securely in the AI era — boosting productivity while reducing business risk. We’re not your average security company - we build Snyk on One Team, Care Deeply, Customer Centric, and Forward Thinking. It’s how we stay driven, supportive, and always one step ahead as AI reshapes our world. **Job Summary** Millions of developers now build software faster than ever, and that speed creates risk at a scale security teams have never had to absorb. As a Technical Success Manager (TSM) at Snyk, you will be the technical champion for a large portfolio of customers, helping them embed security directly into their development workflows and hit their DevSecOps goals on the Snyk platform. This is trusted advisory work at scale: you will use usage data and programmatic, high-impact engagements to help hundreds of customers unlock real business value rather than covering a handful of accounts one at a time. **About the Team** You will join the Technical Success team inside Snyk's Customer Experience organization, reporting into Technical Success leadership. The team owns technical outcomes and adoption across our highest-volume customer segment, running scaled programs, workshops, and digital enablement instead of one-to-one coverage. We work shoulder to shoulder with Sales, Support, Product, and Education so that what we learn from customers actually reaches the people who can act on it. **What You’ll Do** ●  Own technical success for a large portfolio of customers, running scheduled sessions focused on technical and business outcomes so every account in your book realizes increasing value from Snyk. ●  Lead one-to-many engagements including technical workshops, office hours, and best-practice webinars that build a strong and self-sufficient user community. ●  Turn data into action by analyzing customer usage to uncover trends, spot risk early, and trigger targeted programmatic outreach before a problem becomes an escalation. ●  Drive scalable adoption through programs that get new customers to their first security wins quickly, then keep them progressing toward a mature DevSecOps practice. ●  Build a library of success: create and curate tutorials, best-practice guides, and videos that let customers self-serve and succeed independently. ●  Act as the voice of your customer portfolio, synthesizing feedback from hundreds of customers into clear themes that influence the product roadmap. ●  Partner with Sales, Product, Support, and Education to solve common needs at the segment level rather than account by account. ●  Coach customers on embedding SAST, SCA, and secrets, container, and IaC scanning into the developer workflows and CI/CD pipelines they already use. ●  Help customers think through securing AI-generated code and AI-assisted development, an area where most teams are still writing their playbook and genuinely want a guide. ●  Measure what works by tracking engagement and outcome metrics for your programs, then doubling down on the ones that move adoption. **What you’ll bring** ●  5+ years in a customer-facing technical role such as customer success, solutions engineering, technical account management, or professional services. ●  A scalable mindset: proven experience designing and executing one-to-many programs like webinars, email campaigns, digital journeys, or workshops. ●  Working knowledge of developer tools (for example GitHub, Jira, Jenkins, VS Code) and a real understanding of how code moves from commit to production. ●  Understanding of Application Security concepts including SAST, DAST, SCA, SBOM, and secrets, container, and IaC scanning. ●  DevSecOps acumen: hands-on experience with DevOps tooling and a foundational understanding of the DevSecOps lifecycle. ●  Technical curiosity, including a genuine interest in AI, developer workflows, and Application Security, plus working fluency with AI-assisted tools such as Claude or Gemini. ●  Effective and influential written and verbal communication, with the range to be credible with developers, security leads, and executive sponsors alike. ●  Exceptional organization and time management, with the ability to hold competing priorities in a high-volume environment. ●  Nice to have: a builder's background, whether that is time spent as a developer or hands-on work with coding and agentic AI systems. ●  Nice to have: the instincts of a natural educator, the kind of curiosity that pushes you to understand how something works and then makes you want to help someone else get it. ●  Nice to have: hands-on experience with AppSec programs such as threat modeling or vulnerability management, and familiarity with OWASP or NIST frameworks. ●  Nice to have: scripting experience or a track record of digital program transformation. ●  Nice to have: relevant security certifications such as CISSP, CISM, or Security+. #LI-TF1 _We care deeply about the warm, inclusive environment we’ve created and we value diversity – we welcome applications from those typically underrepresented in tech. If you like the sound of this role but are not totally sure whether you’re the right person, do apply anyway!_ **About Snyk** Snyk is committed to creating an inclusive and engaging environment where our employees can thrive as we rally behind our common mission to make the digital world a safer place. From Snyk employee resource groups, to global benefits that help our employees prioritize their health, wellness, financial security, and a work/life blend, we aim to support our employees along their entire journeys here at Snyk. **Benefits & Programs** * Prioritize health, wellness, financial security, and life balance with programs tailored to your location and role. * Flexible working hours, work-from home allowances, in-office perks, and time off for learning and self development * Generous vacation and wellness time off, country-specific holidays, and 100% paid parental leave for all caregivers * Health benefits, employee assistance plans, and annual wellness allowance * Country-specific life insurance, disability benefits, and retirement/pension programs, plus mobile phone and education allowances