Technical Support & Deployment - Packet Core

Mavenir is building the future of networks and pioneering advanced technology, focusing on the vision of a single, software-based automated network that runs on any cloud. As the industry's only end-to-end, cloud-native network software provider, Mavenir is transforming the way the world connects, accelerating software network transformation for 250+ Communications Service Providers in over 120 countries, which serve more than 50% of the world’s subscribers. **Role Summary** We are seeking a highly skilled Packet Core Support Engineer with strong expertise in 4G/5G core network elements. The role involves end‑to‑end ownership of customer issues, deep troubleshooting of packet core nodes, and close collaboration with R&D and system teams to deliver timely and effective solutions. **Key Responsibilities** * Perform **end-to-end troubleshooting** of Packet Core solutions in live customer networks. * Analyze and resolve complex issues related to **4G/5G call flows**, signaling, and data sessions. * Work independently with **R&D, System Test (ST), and internal engineering teams** to identify root causes and implement fixes. * Support and troubleshoot **VoLTE, VoWiFi, IoT**, and other advanced telecom services. * Engage directly with customers to **drive issue resolution**, provide technical explanations, and recommend solutions. * Participate in on-site or remote customer support and **travel as required** by business needs. ### Technical Skills & Experience * Strong **end-to-end understanding of Packet Core architecture and solutions**. * Deep knowledge of **4G LTE call flows** and good understanding of **5G Core concepts**. * Hands-on experience with **cloud-based EPC / 5GC deployments**. * Good understanding of **cloud and virtualization technologies**, including: * Red Hat OpenStack (RHOS) * Docker / Containers * Kubernetes * Deployment on **Dell / HP** hardware platforms * Proficient in **Linux-based systems** (command line, logs, services, performance analysis). * Strong troubleshooting skills using tools such as **Wireshark** and other protocol analyzers. **Job Requirements** ### Required Competencies * Ability to **work independently** and take ownership of customer issues end to end. * Strong analytical and **problem-solving skills** in high-pressure environments. * Excellent **communication and interpersonal skills**, with the ability to explain complex technical issues clearly. * Proven capability to **drive solutions at customer locations** and act as a technical point of contact. * Willingness to work in shifts/on-call (if applicable) and **travel as per business requirements**. **Accessibility** Mavenir is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you require any assistance, please state in your application or contact your recruiter. Mavenir is an Equal Employment Opportunity (EEO) employer and welcomes qualified applicants from around the world, regardless of their ethnicity, gender, religion, nationality, age, disability, or other legally protected status.