Technical Support Representative

Qualifications ● Bachelor's Degree or equivalent experience. ● Familiarity with our industry is a plus ● 2+ years of work experience, including experience in a technical customer-facing role is a must. ● You’ll need to have amazing troubleshooting and logic skills since you’ll be working to diagnose customer problems, obtain results and then provide solutions. Our customers can't figure the problem out and that's why they are contacting us. They expect us to be able to figure it out - and we expect you to be able to figure it out. ● Respond to customer queries in a timely and accurate way, via email support. ● Strong customer presence ● Passionate and proactive: a driven, self-starter who can work independently and as part of a team. ● Outstanding verbal and written communication skills. ● Superior organizational and time management skills; excellent attention to detail. Ability to be flexible and adapt quickly in a fast-paced, start-up environment. **EXPERTISE AND QUALIFICATIONS** Previous support experience in a SaaS environment. ● Experience within recruiting or staffing space is a plus ● Experience of working on Zendesk and Jira is a plus.