Technical Support Specialist

**JOB DESCRIPTION:** -------------------- **About the Role** We are seeking a Remote Care Technical Support Specialist to join our Customer & Technical Support team in Europe. In this role, you will provide first-line technical and customer support related to remote monitoring systems and services. You will work in a call centre environment, responding to inquiries from healthcare professionals, patients, field personnel, and internal stakeholders while ensuring a high level of customer satisfaction and compliance. **This is an office based role in: Solihull, Blythe Valley Park , Elder, Central Boulevard Solihull** **Key Responsibilities** * Respond to customer inquiries regarding technical issues, product-related questions, and remote monitoring support needs. * Document customer interactions accurately and comprehensively within designated systems. * Identify, collect, and capture relevant information related to product complaints and adverse events. * Prepare and submit Field Contact Reports (FCRs) in accordance with departmental procedures and quality requirements. * Maintain compliance with company policies, operating procedures, work instructions, and patient data privacy regulations. * Demonstrate strong time management and attendance practices while meeting service-level expectations. * Collaborate effectively with customers, healthcare professionals, colleagues, contractors, and vendors to resolve issues efficiently. * Deliver professional, positive, and solution-focused support in all interactions. **Required Qualifications** * Fluent English language skills, both written and verbal. * Strong customer service and communication skills. * Ability to work effectively within a team environment and adapt to changing priorities. * Strong organizational skills, attention to detail, and ability to manage multiple activities simultaneously. * Proficiency with computer systems and software tools. **Preferred Qualifications** * **Previous experience in a technical support, customer support,** helpdesk, or contact centre environment. * Experience supporting healthcare technology, medical devices, or remote monitoring solutions. * Additional European language skills are highly desirable. * Experience using analytical tools and reporting software. **What You'll Bring** * Customer-focused mindset. * Strong problem-solving abilities. * Excellent communication and listening skills. * Ability to remain calm under pressure. * Commitment to quality, compliance, and data privacy. * Collaborative and team-oriented approach. **An equal opportunity employer, Abbott welcomes and encourages diversity in our workforce.** We provide reasonable adjustments to qualified individuals with disabilities. To request a reasonable adjustment, please speak to your line manager or HR contact. **The base pay for this position is** N/A In specific locations, the pay range may vary from the range posted. **JOB FAMILY:** --------------- Support Services **DIVISION:** ------------- CRM Cardiac Rhythm Management **LOCATION:** ------------- United Kingdom : Blythe Valley Park , Elder (Plot C1b), Central Boulevard Solihull **ADDITIONAL LOCATIONS:** ------------------------- **WORK SHIFT:** --------------- Standard **TRAVEL:** ----------- No **MEDICAL SURVEILLANCE:** ------------------------- Not Applicable **SIGNIFICANT WORK ACTIVITIES:** -------------------------------- Not Applicable