Technical Support Specialist - Digital Solutions

Work Flexibility: Hybrid **What You Will Do** * **Respond** to customer cybersecurity, compliance, technical documentation, and product-related inquiries as the primary point of contact. * **Manage** support requests through case management and communication platforms, meeting established service, quality, productivity, and customer satisfaction metrics. * **Coordinate** customer IT security assessments, cybersecurity questionnaires, and technical reviews to ensure timely and accurate completion. * **Lead** technical discussions with customer IT teams regarding implementation, network requirements, validation activities, access management, and troubleshooting. * **Partner** with Engineering, Product Security, Regulatory, Legal, Marketing, and Customer Support teams to deliver customer-facing technical information and solutions. * **Maintain** and distribute approved technical, compliance, and cybersecurity documentation, including security summaries, certifications, software agreements, and architecture materials. * **Support** customer onboarding, product validation, identity management, and related implementation activities. * **Develop** knowledge base content, training materials, and standardized processes that improve operational efficiency and customer experience. **What You Will Need** * Bachelor’s degree in Information Technology, Engineering, Business Administration, Healthcare Administration, or a related field. * Minimum 2 years of experience in technical support, customer support, IT support, customer success, or a customer-facing technical role. * Advanced English proficiency (written and verbal). * Experience using Microsoft Office applications. **Preferred Qualifications** * Experience using ticketing or service management platforms such as Jira or ServiceNow. * Knowledge of cybersecurity concepts, cloud technologies, healthcare software, or information security standards. * Experience supporting cybersecurity reviews, security assessments, compliance documentation, or technical documentation processes. * Familiarity with software agreements, architecture documentation, certifications, or related technical materials. Travel Percentage: 0%