Technical Support Specialist

**Czym będziesz się zajmować?** **You will** * Develop and maintain strong knowledge of the company’s software, hardware and security solutions, with a particular focus on video surveillance products and technologies * Troubleshoot hardware, software and system-related issues via phone, chat, email and remote support tools * Investigate and resolve technical incidents or escalate them to appropriate teams when required * Document software, hardware, network and troubleshooting information in a case management system * Provide a high-quality customer experience throughout technical support cases and escalations * Manage and prioritize multiple support activities, including inbound calls, existing cases, live chat, emails and repair requests * Collaborate with regional and global technical support teams to ensure effective issue resolution * Communicate case status, progress and solutions clearly to customers and internal stakeholders * Participate in an on-call rotation, including after-hours and weekend emergency support * Continuously develop your knowledge of new technologies, products and technical support practices **Kogo poszukujemy?** **Must have** * Strong **problem-solving and troubleshooting skills** * Good **time management skills** and the **ability to prioritize multiple tasks** * Ability to provide timely updates and effectively manage customer expectations * **Fluent English**, both written and spoken * Ability to explain complex technical issues and solutions to customers with different levels of technical knowledge * Ability to work independently as well as collaborate effectively within a team * Ability to remain organized and communicate effectively while troubleshooting critical or complex issues * Strong attention to detail and willingness to continuously learn new technologies * Practical **understanding of applying technical concepts to troubleshooting processes** * Experience **installing, configuring, and troubleshooting software and hardware** **Nice to have** * Familiarity with **video surveillance systems, IP cameras, ONVIF protocol or video streaming technologies** * 2+ years of **experience in technical customer support environments** such as: * video surveillance or access control * telecommunications * cloud software * enterprise hardware support * IT Helpdesk / Service Desk * Technical Bachelor’s degree, diploma or equivalent educational background * Technical certifications such as **CCNA, MCSA, CompTIA A+** or similar **Czego wymagamy?** 4 lata doświadczenia na podobnym stanowisku Znajomości: * Service desk Języki: * Polski * Angielski **Jakie warunki i benefity otrzymasz?** * 13.4k–16.8k PLN netto/m (B2B) * 9.6k–12k PLN brutto/m (Umowa o pracę) * B2B - Elastyczne godziny pracy (100%) * Praca zdalna: Brak * Szkolenia wewnętrzne * Pakiet medyczny, Ubezpieczenie, Pakiet sportowy * Kawa / Herbata * Parking rowerowy * Pakiet relokacyjny **Kim jesteśmy?** Od 20 lat wspieramy liderów IT, dostarczając technologie, ekspertów i pełne wsparcie operacyjne - w tym legalizację pobytu i pracy międzynarodowych specjalistów IT Do naszych projektów poszukujemy specjalistów Java, JavaScript, C embedded, C++, PHP, specjalistów od mobile, testerów oprogramowania, administratorów sieci i systemów i wielu innych.